Lead Service Designer / Business Designer - Digital transformation - Federal Govt!

• Lead Business Design and Service Transformation initiatives within a major digital transformation program!
• Initial 12 month contract + 1 x 12 month extension option!
• Hybrid work arrangements available across QLD, ACT, NSW, VIC, SA & TAS!

An exciting opportunity is available for an experienced Lead Service Designer / Business Designer to join a high-performing multidisciplinary delivery team supporting the design and transformation of business services, processes and operating models within a complex ICT environment. This role will provide leadership across business design activities, applying human-centred design approaches to develop future-state business solutions that align people, processes, technology and organisational objectives. The position offers hybrid working arrangements across QLD, ACT, NSW, VIC, SA and TAS on an initial 12-month contract with a 12-month extension option.

The successful Lead Service Designer / Business Designer will be responsible for, but not limited to:

• Leading business design activities to understand current-state services, processes, capabilities and operating environments while identifying opportunities for improvement.
• Designing future-state business processes, service models, capability frameworks and operating arrangements that support new and emerging digital capabilities.
• Applying human-centred and business design methodologies to ensure solutions meet user, operational and organisational requirements.
• Facilitating workshops and collaborative design activities with business, technical and delivery stakeholders to explore challenges, develop options and define future-state outcomes.
• Developing business design artefacts including process maps, operating models, capability maps, service blueprints and transition documentation.

The successful Lead Service Designer / Business Designer will have experience in the following:

• Extensive experience in business design, service transformation, operating model design or a related discipline within complex ICT or digital environments.
• Strong experience applying business design, human-centred design and service design methodologies to solve complex organisational and service delivery challenges.
• Demonstrated experience analysing current-state environments and designing future-state processes, services, capabilities and operating models.
• Proven ability to facilitate workshops and collaborate with senior business, technical and delivery stakeholders to define problems and develop practical solutions.
• Excellent communication, stakeholder engagement, analytical and systems-thinking skills, with the ability to present findings and recommendations to both technical and non-technical audiences.

This is an excellent opportunity to join a collaborative and innovative team delivering large-scale digital transformation outcomes in a complex enterprise environment. Successful candidates will be offered an initial 12-month contract with a 12-month extension option. If you have the required skills and experience, APPLY NOW. Please forward your application to ******************* quoting reference number JA1395. For more exciting opportunities, visit ******************.