Client Service Officer

• Full-Time and Part-Time, positions available
• Supportive team environment with plenty of training and guidance
• A rewarding industry where you can help make a difference

The Small Animal Specialist Hospital (SASH) is the largest veterinary hospital in the Southern Hemisphere, offering 24/7 specialist and emergency services across Australia. At SASH, we are committed to delivering the highest standards of veterinary care – made possible by compassionate, motivated people working in a supportive, collaborative environment.  

We're currently seeking a full-time or part-time, Client Service Officer to become the welcoming face and first point of contact for clients and their beloved pets. If you're passionate about customer service, love animals and thrive in a dynamic, fast-paced environment – we want to hear from you! 

About the Role:  
This is not your average reception job – every day at SASH presents new challenges. You'll be part of a fast-paced, 24-hour emergency and specialist hospital, working 10-hour shifts on a rotating roster. Expect variety, purpose, and the chance to make a real difference.  
Key Responsibilities: 

• Greet clients and manage front-of-house areas, including waiting rooms 
• Handle a high volume of incoming calls and emails using multiple systems  
• Coordinate and book appointments across various departments 
• Act as a liaison between clients and clinical staff 
• Process payments (cash, EFTPOS, and insurance claims) 
• Request results, samples, and documentation from third parties 

About You: 
You're a team player with a proactive mindset, ready to take on a role that is both challenging and deeply rewarding. You thrive in a busy environment and are passionate about providing a high level of service to both clients and their pets.  
To be successful in this role, you will have: 

• At least 2 years' experience in a high-volume reception or administrative role  
• Excellent communication skills – both written and verbal  
• Strong initiative and time management skills 
• A resilient and empathetic approach to client care  
• A positive, team-oriented attitude  
• A passion for animals and delivering outstanding customer service  

Why Join SASH?  

• Competitive pay, including weekend and overnight penalty rates 
• A genuinely inclusive and team-focused culture  
• Opportunities for career development 
• A supportive and dedicated leadership team 
• Excellent work-life balance with a variety of shift across a 24/7 roster 

If this sounds like you, we'd love to hear from you! 
  
Please apply with your CV and cover letter by clicking “Apply Now".