Bar Supervisor

About Us:

Located above the Coolangatta Hotel, The Balcony is a local favourite for visitors to enjoy great music, great drinks, and ocean views. With a fast-paced lively atmosphere, it’s where quality drinks meet live entertainment in an iconic beachfront location. The Balcony delivers the ultimate live music experience in the heart of Coolangatta!

The Role:

We’re seeking a casual Bar Supervisor to join our team at The Balcony! We’re looking for a team member to work two (2) to three (3) shifts per week in our fast-paced, entertainment venue. Lead bar operations, support events, and help deliver an unforgettable experience in one of the Coast’s most iconic live music destinations.

What You’ll Do:

• Lead daily bar operations in a fast-paced live music environment, ensuring top-notch service, venue presentation, and compliance with RSA and safety standards.
• Supervise, train, and motivate bar staff to deliver outstanding customer experiences in a high-energy setting.
• Work closely with management to support live events, gigs, and promotions that drive sales and enhance the venue experience.
• Oversee stock control, ordering, and reconciliation, investigating discrepancies to maintain smooth and efficient inventory management.
• Manage cash handling and POS procedures, ensuring accuracy in till reconciliation and financial reporting.
• Handle customer feedback and inquiries professionally, helping build a welcoming and memorable atmosphere for locals and visitors.

What We’re Looking For:

• Proven experience in hospitality, food & beverage or bar management.
• A passion and interest in bar services and live music.
• Demonstrated ability to lead and train a team to deliver consistent, high-quality customer service.
• Skilled in cocktail making with a strong focus on presentation and consistency.
• Ability to manage in a fast-paced environment with a proactive and hands-on approach.
• Strong problem-solving skills and a professional approach to handling customer concerns and complaints.
• Current RSA (Responsible Service of Alcohol) certification.
• Current RSG
• Current Approved Manager's License
• Current RMLV

Join Our Team:

If you’re passionate about hospitality and eager to grow your career in a supportive and unique environment, we’d love to hear from you! Apply now with your resume and a cover letter that tells us why you’re the perfect fit for The Balcony.