Senior Salesforce Functional Consultant

What You'll Be Doing:

Client Engagement & Advisory:

• Lead discovery workshops and requirements gathering sessions with business and technology stakeholders.
• Translate business objectives into scalable Salesforce solutions and roadmaps.
• Provide strategic advice on platform capabilities, adoption, governance, and optimisation.
• Build trusted relationships with client stakeholders and executive sponsors.
• Present solution recommendations, demonstrations, and project updates to clients.

Solution Design & Delivery:

• Lead functional design across Salesforce implementations and enhancement programs.
• Develop user stories, business requirements, process maps, and functional specifications.
• Facilitate future-state process design and business transformation initiatives.
• Ensure solution designs align with Salesforce best practice and minimise unnecessary customisation.
• Support solution demonstrations, proof of concepts, prototypes, and user acceptance activities.
• Collaborate with architects, developers, and project managers to ensure successful delivery outcomes.
• Provide expertise across core Salesforce platform capabilities including CRM, automation, analytics, customer engagement, integration, and platform governance.
• Maintain current knowledge of Salesforce product innovations, releases, and ecosystem trends.
• Advocate for scalable, maintainable, and customer-centric platform solutions.
• Support platform adoption, change management, and continuous improvement initiatives.

Leadership:

• Mentor and support consultants across projects.
• Contribute to pre-sales activities including proposals, solution shaping, and client presentations.
• Participate in recruitment, capability development, and practice growth initiatives.

What We're Looking For:

• 5+ years' experience delivering Salesforce consulting services in a client-facing environment.
• Experience delivering multiple end-to-end Salesforce implementation projects.
• Strong business analysis, process improvement, and stakeholder engagement capabilities.
• Proven ability to lead workshops, gather requirements, and design business solutions.
• Deep understanding of Salesforce platform capabilities and implementation best practices.
• Salesforce certifications relevant to consulting, business analysis, administration, or solution design.
• Excellent communication, presentation, and relationship management skills.
• Consulting mindset with strong commercial awareness and a focus on client outcomes.
• Ability to lead workstreams and mentor junior consultants.