Customer Experience Lead
Searson BuckListed 1 Oct 2026
Community & Corporate Services | Band 6
Searson Buck are excited to be partnering with the West Coast Council in their search for an experienced and community-focused Customer Experience Lead to drive service excellence across Council's customer, visitor and tourism engagement functions.
Reporting to the Director Community & Corporate Services, this leadership role is responsible for improving customer experiences for ratepayers, residents, businesses and visitors while supporting the strategic growth and promotion of the West Coast region.
This position offers the opportunity to lead service improvements, develop customer-focused policies and strategies, strengthen relationships across Council and the tourism sector, and champion continuous improvement initiatives that deliver measurable community outcomes. The role also oversees initiatives including visitor information services, digital engagement, tourism partnerships and Council's online customer platforms.
The ideal candidate will bring experience in customer service leadership, stakeholder engagement and operational improvement, together with the ability to influence outcomes across a diverse range of internal and external partners. A sound understanding of local government, policy development and community expectations will be highly regarded.
For procurement and government professionals looking to transition into a broader leadership role, this position provides the opportunity to apply strong governance, service delivery and stakeholder management capabilities in a high-profile community-facing environment while contributing to the long-term economic and social development of Tasmania's West Coast.
For any queries please call:
Searson Buck are excited to be partnering with the West Coast Council in their search for an experienced and community-focused Customer Experience Lead to drive service excellence across Council's customer, visitor and tourism engagement functions.
Reporting to the Director Community & Corporate Services, this leadership role is responsible for improving customer experiences for ratepayers, residents, businesses and visitors while supporting the strategic growth and promotion of the West Coast region.
This position offers the opportunity to lead service improvements, develop customer-focused policies and strategies, strengthen relationships across Council and the tourism sector, and champion continuous improvement initiatives that deliver measurable community outcomes. The role also oversees initiatives including visitor information services, digital engagement, tourism partnerships and Council's online customer platforms.
The ideal candidate will bring experience in customer service leadership, stakeholder engagement and operational improvement, together with the ability to influence outcomes across a diverse range of internal and external partners. A sound understanding of local government, policy development and community expectations will be highly regarded.
For procurement and government professionals looking to transition into a broader leadership role, this position provides the opportunity to apply strong governance, service delivery and stakeholder management capabilities in a high-profile community-facing environment while contributing to the long-term economic and social development of Tasmania's West Coast.
For any queries please call:
- Nick Prokopiec on 0419 425 168 or email nprokopiec@searsonbuck.com.au
- Travis Bugg on 0448 539 480 or tbugg@searsonbuck.com.au