Account Specialist - Retail & Convenience

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Job no: 500407
Work type: Permanent-Full Time
Company: LINFOX ARMAGUARD PTY LTD
Location: Essendon
Advertised: 18 Sep 2026 AUS Eastern Standard Time
Applications close: 02 Oct 2026 AUS Eastern Standard Time

What does the job look like?

As the Account Specialist you will be responsible for the management of Segment accounts and become a subject matter expert in all aspects of the segments. This role acts as a critical link between the Customer, the Group Account Manager and operational teams, providing support across all aspects of the Armaguard business.

• Investigate and resolve escalated service issues, cash discrepancies, service issues and SLA breaches
• Support the Segment Manager and Account Managers with customer communication
• Monitor, measure, and report on contracted service levels and customer performance metrics
• Prepare and deliver customer reports daily, weekly and monthly
• Analyse account activity, customer trends, service failures, and operational data to identify improvement opportunities
• Collaborate with internal stakeholders to implement continuous improvement initiatives
• Liaise with all aspects of the business to ensure services are done in conjunction with the contract
• Assist with contract administration, customer renewals, and applying, managing rate increases for customers
• Support the Segment Manager with the preparation of RFP and RFI documentation
• Work closely with operations, customer service, cash management, and control tower teams to ensure seamless service delivery
• Build and maintain productive relationships with customers and key business stakeholders
• Champion a safe workplace by adhering to all WHS policies, procedures, and safe work practices

 

Are you the one?

You're a customer-focused professional who thrives on building strong relationships, solving problems, and delivering exceptional service. With excellent communication skills, a proactive mindset, and a keen eye for detail, you enjoy collaborating with stakeholders, managing competing priorities, and driving positive outcomes for clients and the business.

You can demonstrate:

• Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions
• Excellent relationship-building and stakeholder management capabilities
• Proven ability to manage customer expectations and deliver high levels of service
• Strong communication, negotiation, and interpersonal skills
• Experience preparing reports, analysing performance data, and managing service level outcomes
• Ability to work collaboratively across multiple teams and functions
• Highly organised with strong attention to detail and the ability to manage competing priorities
• A positive, proactive, and customer-first mindset
• Commitment to continuous learning, improvement, and delivering results
• Demonstrated integrity, professionalism, and a team-oriented approach

 

Sound like you? Please click the apply button to submit your application and resume.

 

Applications close on 02 October 2026.

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