Service Manager

Service Manager

Power Progress. Partner with Producers. Grow Your Career at RDO Equipment.

At RDO Equipment, we're not just about machines, we're about people, progress, and purpose. Whether you're in the workshop, on the road, or leading a team, your work helps power the industries that build and feed Australia.

We're looking for a passionate and experienced Service Manager to lead our Vermeer Service Department in Melbourne.

We're more than a leading equipment dealer representing one of the world's most recognised industrial equipment brands, Vermeer. We're a people-first organisation built on respect, integrity, and teamwork. Our confidence stems from our robust branch network, premium brands, and the stability of a family-owned business grounded in strong values.

Why RDO Equipment?

• Work with people who connect, collaborate, and make an impact together
• Real career pathways and leadership development opportunities
• Be part of a supportive and inclusive team environment
• Work with leading global brand - Vermeer
• Drive operational excellence and influence business performance
• We celebrate wins, support each other, and build careers that matter
  

What You'll Be Doing

As a Service Manager, you will:

• Oversee the day-to-day operations and financial performance of the Service Department
• Recruit, develop and retain a high-performing team of Service Technicians
• Lead by example across the entire department, assisting with workforce planning, job coordination, team supervision and the achievement of key metric targets.
• Drive workshop presentation, customer engagement and service excellence by maintaining high standards of housekeeping, communication and operational execution.
• Manage warranty costs, workshop assets and departmental budgets in line with company expectations
• Champion a strong safety culture and ensure compliance with company policies and procedures
• Contribute to a culture of safety, innovation and continuous improvement
  

What We're Looking For

We're looking for someone who:

• Brings experience in service management, workshop operations or a similar leadership role
• Has demonstrated commercial and financial management expertise
• Possesses a strong technical and industry understanding
• Has a proven ability to lead, mentor and develop teams to achieve shared goals
• Brings experience with Lean manufacturing, 5S or continuous improvement programs
• Has excellent communication, decision-making and stakeholder management skills
• Is focused on delivering outstanding customer experiences
• Is safety conscious, solutions focused and ready to grow
• A proactive team player who takes ownership and drives results
• Is confident using business systems, reporting tools and computer applications
  

Who is RDO?

RDO provides specialist sales and aftersales support to customers across industries including agriculture, roads and civil infrastructure, earthmoving, environmental resource management, mining and forestry.

At RDO, our values are the foundation of everything we do. We partner with our people, build customers for life, create opportunities, act with integrity, and play to win. We're committed to fostering a workplace where everyone feels seen, heard, and valued. We welcome people of all backgrounds, experiences, and perspectives. Diversity drives innovation and inclusion fuels success.

Ready to Make Your Mark?

Ready to build what matters? Apply now and grow your career with RDO Equipment.