Advisor, Governance and Assurance

ADVISOR, GOVERNANCE AND ASSURANCE

Clerk Grade: 7/8
Employment Type: Ongoing role, Full-Time
Base salary: $116,981 - 129,492 per annum plus superannuation
Located in Parramatta 4PSQ, regional locations may be considered (hybrid work available)

An exciting opportunity has arisen within NSW Fair Trading for aa Advisor, Governance and Assurance, within the Governance, Assurance and Performance Branch.

Be Part of the Future of Fair Trading

NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes across New South Wales.
At NSW Fair Trading, we’ve been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organizational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We’re creating a more modern, responsive and risk‑based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping the new way - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

If you’re someone who:
- Thinks deeply about the needs of people and communities
- Is motivated by great outcomes, not just processes
- Wants to be part of an organization that’s transforming how consumer protection regulation works
…then there’s a place for you in our future.
Join us as we build a Fair Trading that’s fit for the future - one that’s customer‑centred, evidence‑driven, and proudly focused on public value.

About the Role

As an Advisor, Governance and Assurance, you will contribute to the delivery of governance and assurance practices across Fair Trading. You’ll support the development and implementation of risk, compliance, privacy, information management and business continuity activities that strengthen organisational capability and reduce exposure.
You will work closely with business units to help translate governance requirements into practical, fit-for-purpose solutions, ensuring governance and assurance activities are embedded in day-to-day operations rather than treated as standalone processes.
This role offers the opportunity to build your expertise while contributing to a high-impact function that supports strong decision-making, accountability and performance.

About the Team

The Governance, Assurance and Performance team plays a key role in enabling Fair Trading to deliver confidently, responsibly and with impact.
The team partners with business areas to provide practical governance and assurance support across risk, compliance, business continuity and reporting. The focus is on proportionate, outcomes-driven governance - helping teams understand their obligations, manage risk effectively and deliver on priorities.
You’ll be part of a collaborative, high-performing team that values sound judgement, continuous improvement and strong stakeholder engagement.

Key Responsibilities
In this role, you will:

- Contribute to the development and delivery of governance and assurance programs, ensuring work meets organisational and government requirements
- Support the design and delivery of projects and initiatives, applying sound project management and governance practices
- Prepare high-quality briefings, reports, committee papers and analysis to support decision-making and meet compliance obligations
- Assist in the implementation of risk, compliance and assurance activities, contributing to improved practices and outcomes
- Build effective relationships with stakeholders to support collaboration, influence outcomes and promote a strong governance culture
- Monitor emerging issues, trends and policy requirements, and contribute to the development of practical solutions and improvements
- Coordinate and support multiple projects and priorities in a dynamic environment.

About You

- You are an emerging governance and assurance professional who is practical, collaborative and outcomes-focused. You bring:
- Experience supporting governance, risk, compliance or assurance activities in a complex environment
- Strong analytical and problem-solving skills, with the ability to translate information into clear insights and recommendations
- Confidence in preparing high-quality written materials including reports, briefings and presentations
- Strong stakeholder engagement skills, with the ability to build trust and work collaboratively across teams
- Sound organisational and project coordination skills, with the ability to manage competing priorities
- A proactive approach, with curiosity and a willingness to learn and continuously improve.
- Most importantly, you understand that good governance enables better outcomes - and you’re motivated to contribute to a function that is practical, proportionate and impactful.

Salary Grade 7/8, with the base salary for this role starting at 116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Francis Wen via francis.wen@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: Monday 5th October, 2026 (at 9:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process