AUSSIE BROADBAND CUSTOMER SERVICE

This is a call centre based role you will be taking inbound calls and help with anything from basic troubleshooting to fault finding We want to empower you to problem solve and deliver our customers the best experience possible Our fantastic culture lives and breathes our values Don t be ordinary be awesome Think BIG No bullsht Be good to people Have fun The good stuff 26 weeks paid parental leave for both primary and secondary caregivers in addition to any government paid leave Discounted internet up to the value of 109 per month 20 off our Mobile services Day to day benefits like Employee Assistance Program EAP discounts with big names like Origin Specsavers HCF and many more Celebrating you With monthly rewards and recognition Internal training and resources for you to continue to learn grow and achieve your career goals Yearly allowance for amazing Aussie merch Fitness Passport for access to multiple gyms and pools across Australia Lets talk about you In this role you will work 8 hour shifts in our call centre on a rotational roster between 8am and 12am Monday to Sunday including public holiday All team members are required to commit to 37 5 hours per week full time equivalent An interest in learning about the telco industry experience is helpful but not essential A genuine curiosity about IT and technology A background in accounts or customer service Confident computer skills and comfort with basic data entry Warm clear communication with a collaborativ empathetic approach How will you support our Why Creating positive customer experiences while meeting service standards Supporting customers with account and technical enquiries across multiple channels Managing calls with care and attention Gently troubleshooting non service related issues Navigating challenging conversations professionally and escalating when needed Following supportive help desk processes account procedures and privacy guidelines