Customer Service Specialist - Call Centre

As a Customer Service Officer, you will be the first point of contact for customers, helping resolve enquiries, provide information and deliver outstanding service experiences. No two days are the same. You will be: Assisting customers via phone, email and chat Listening carefully to customer needs and finding solutions Managing customer records accurately Helping customers access services and digital channels Resolving complaints and enquiries with empathy and professionalism Working collaboratively with your team to achieve service goals Onsite position, based on Edward Street right near Central Station