Travel and Accommodation Team Leader

Lead a high-performing Service Desk team in our Brisbane Head Office at Cannon Hill, delivering travel and accommodation solutions for remote sites across Australia. This exciting 9-month fixed-term opportunity offers the chance to drive team performance, enhance service excellence, and support continuous improvement while leading a dedicated team in a fast-paced, customer-focused environment. Oversee high volume travel booking requests for flights and accommodation Manage process for communicating outage/emergency activities to the organisation Liaising with relevant travel and accommodation stakeholders including airport and village management Working in a team to meet agreed service levels Analyse call centre data, and focus on improving performance and processes to better support customers Ensure effective and consistent communication throughout the team, encourage feedback and customer insight to enhance the customer experience