Residential Care Officer

M & H Groupon Pty Ltd

M & H GROUPON PTY LTD, T/as Crystal Manor Supported Residential Service, we are seeking a dedicated and compassionate Residential Care Officer to join our team. The successful applicant will work closely with residents, families, healthcare professionals, and external service providers to support residents' individual needs, wellbeing, independence, and social inclusion.

Benefits

• Supportive and collaborative workplace.

• Opportunity to make a meaningful difference in residents' lives.
• Ongoing professional development opportunities.
• Full-time employment with a growing residential care provider.
• Attractive Salary 

Task & responsibilities

• Assess residents' care, welfare and support needs and assist in developing individual support plans.
• Implement programs that promote independence, community participation, social engagement and quality of life.
• Interview residents and families to identify support requirements and address personal, social and wellbeing concerns.
• Monitor residents' progress and maintain accurate records and reports.
• Liaise with healthcare providers, allied health professionals, government agencies and community organisations to coordinate support services.
• Refer residents to appropriate health, welfare, housing and community services where required.
• Assist residents with accessing available community resources and support programs.
• Support residents with daily living activities and encourage independent living skills.
• Provide guidance and emotional support to residents and their families.
• Prepare reports, documentation and case notes in accordance with organisational and regulatory requirements.
• Participate in the planning and delivery of leisure, lifestyle and wellbeing activities.
• Ensure services are delivered in accordance with relevant legislation, policies, procedures and quality standards.

Qualification & experience

• Diploma in Community Services, Individual Support, Disability, Aged Care, Social Welfare or higher qualification in a related field.
• Demonstrated experience working within residential care, community services, disability services or aged care environments.
• Strong interpersonal, communication and case management skills.
• Ability to assess client needs and coordinate appropriate support services.
• Experience liaising with professionals, families, community organisations and government agencies.
• Excellent documentation, reporting and record-keeping skills.
• Understanding of person-centred care principles and resident rights.
• Current National Police Check and relevant employment clearances.

About Company

Crystal Manor is a Supported Residential Service (SRS) located in Noble Park, Victoria. We are committed to providing a safe, supportive, and person-centred environment that promotes independence, dignity, wellbeing, and quality of life for our residents. Our services include residential care, personal care assistance, medication support, health coordination, lifestyle programs, and independent living support delivered by an experienced and compassionate team.

Work Type: Full time

Salary: $79500-85000

Job Publish: 03-09-2026

Job Expire: 03-10-2026

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