Travel Consultant

Dream Ideas Pty ltd

About the role :

As a Travel Consultant, you will consult directly with clients to understand their

individual travel requirements and provide tailored advice regarding destinations,

itineraries, campervan and motorhome options, accommodation, attractions,

activities and other associated travel services.

You will be responsible for researching and recommending appropriate travel

arrangements, preparing personalised itineraries, obtaining quotations and

availability from suppliers, making and confirming reservations, and providing clients

with the information and documentation required for their journey.

The position requires strong knowledge of travel planning and tourism products,

excellent customer service skills and the ability to coordinate multiple components of

a client's travel arrangements.

Benefits

Join a close-knit, people-focused business where your contribution is genuinely valued

Full-time position with a full time salary plus superannuation

Attractive performance-based bonuses on sales

Task & responsibilities

Your responsibilities will include:

? Consulting with clients to determine their travel requirements, including

preferred destinations, travel dates, budgets, accommodation requirements,

special interests and preferred travel style.

? Researching and recommending suitable travel routes and preparing

personalised travel itineraries throughout Australia and New Zealand, taking

into consideration travel time, destination preferences, transport availability,

convenience and cost.

? Advising clients on suitable campervan and motorhome options as part of

their overall travel itinerary and recommending appropriate accommodation,

attractions, tours, activities and other tourism products.

? Researching destinations and providing clients with accurate information

regarding tourist attractions, travel routes, accommodation options, activities,

local travel conditions and other relevant destination information.

? Checking availability, schedules, rates and booking conditions for

campervans, motorhomes, accommodation, tours, activities and associated

travel products.

? Preparing travel quotations and presenting suitable travel options to clients

based on their individual requirements and budget.

? Making and confirming reservations for campervans and motorhomes and,

where required, accommodation, tours, activities and other associated travel

services.

? Liaising with campervan operators, accommodation providers, tourism

operators and other travel suppliers to coordinate and confirm customer travel

arrangements.

? Advising clients regarding travel dates, vehicle collection and return

arrangements, baggage considerations, driving and licensing requirements

and other relevant travel requirements.

? Providing general information regarding passport, visa, entry, health and other

travel requirements where applicable and directing clients to appropriate

official sources when necessary.

? Providing clients with information regarding available travel insurance options

and explaining applicable booking terms and conditions.

? Collecting and processing customer payments associated with travel

reservations and ensuring transactions and booking details are accurately

recorded.

? Preparing and issuing detailed travel itineraries, booking confirmations,

vouchers and other relevant travel documentation.

? Reviewing travel arrangements with clients prior to departure to ensure

bookings and itinerary details are accurate and complete.

? Responding to client enquiries and providing ongoing assistance before and

during travel where required.

? Managing booking amendments, cancellations, supplier changes and travel

disruptions and assisting clients with alternative arrangements where

necessary.

? Maintaining accurate customer profiles, booking records, supplier information

and travel documentation using the company's reservation and customer-

management systems.

? Developing and maintaining up-to-date knowledge of Australian and New

Zealand destinations, travel routes, campervan and motorhome products,

accommodation, attractions, tourism experiences and seasonal travel

conditions.

? Maintaining professional relationships with travel suppliers and tourism

operators to facilitate effective customer bookings and travel arrangements.

? Delivering a high standard of personalised customer service throughout the

travel consultation, booking and post-booking process.

Qualification & experience

Qualifications and Experience

The successful applicant will ideally have:

? AQF Certificate III including at least two years of on-the-job training, or AQF

Certificate IV or at least three years of relevant experience 

? 1-2 years of relevant work experience (required)

? Demonstrated professional experience as a Travel Consultant or in a closely

related travel and tourism position.

? Experience consulting with customers to determine travel requirements and

recommending suitable travel arrangements.

? Experience researching destinations and preparing personalised travel

itineraries.

? Experience making, managing and amending travel reservations.

? Experience liaising with travel, accommodation, vehicle rental and tourism

suppliers.

? Knowledge of Australian and New Zealand destinations, tourism products and

travel routes.

? Experience with campervan, motorhome, self-drive or adventure travel

products will be highly regarded.

? Strong customer service and relationship-management skills.

? Strong verbal and written communication skills.

? Excellent organisational skills and attention to detail.

? Ability to manage multiple client enquiries, quotations and bookings

simultaneously.

? Competence using travel booking, reservation, CRM and general office

sy...

Read more: https://workinitiatives.com.au/job/details?id=6320150