Office Manger (Full-Time)

Hedland Hand Carwash

Key Duties and Responsibilities

The successful applicant will be responsible for:

• Organising and managing the day-to-day administrative functions of the office and ensuring efficient office operations.
• Developing, implementing and reviewing office administrative systems, procedures and service standards to support the car wash and vehicle detailing operations.
• Managing customer bookings, online appointments, service enquiries, quotations and administrative correspondence relating to vehicle detailing and car wash services.
• Maintaining accurate business records, customer records, invoices, receipts, accounts documentation, service records and other office documentation.
• Coordinating the administrative requirements for individual, commercial, mining and bulk vehicle detailing customers.
• Allocating office resources, equipment and administrative support according to operational requirements and business priorities.
• Assigning administrative work to staff, monitoring work performance and ensuring administrative tasks are completed accurately and within required timeframes.
• Coordinating staff records, timesheets, rosters, leave records and payroll information and liaising with management and external payroll/accounting professionals as required.
• Assisting with recruitment administration, employee induction, training coordination and maintenance of personnel records.
• Liaising with customers, suppliers, accountants and other external professionals to coordinate office and business requirements and resolve administrative matters.
• Managing office supplies, stationery, administrative equipment and other resources and arranging replenishment or maintenance when required.
• Monitoring customer enquiries and bookings and coordinating information between customers, office staff and the vehicle detailing team to support efficient scheduling of services.
• Maintaining administrative records relating to payments, outstanding accounts, supplier invoices and business expenses and providing relevant information to management and accountants.
• Coordinating administrative arrangements for vehicle pickup and drop-off services and maintaining associated customer and booking records.
• Ensuring office procedures and administrative activities comply with relevant workplace health and safety requirements, company policies and applicable government requirements.
• Reviewing office processes and recommending improvements to administrative systems, record keeping, customer booking procedures and general office efficiency.
• Preparing regular administrative, booking and operational reports for management to assist with business planning and resource allocation.
• Maintaining confidentiality and security of customer, employee, financial and other business records.

Qualifications and Experience

The successful applicant should have:

• A Diploma, Advanced Diploma, Associate Degree or higher qualification in Business, Business Administration, Management or a related field
• At least 1 year of relevant experience in office administration or office management where applicable in lieu of formal qualifications.
• Previous experience in an Office Manager, Administration Manager or similar administrative role is highly desirable.
• Experience managing office systems, records, accounts documentation and administrative procedures.
• Experience coordinating staff administration, payroll information, rosters and personnel records.
• Strong organisational and time-management skills.
• Good written and verbal communication skills.
• Strong computer skills and experience using office administration, booking and record-management systems.
• Ability to communicate effectively with customers, employees, suppliers and external professionals.
• Ability to work independently, prioritise competing administrative requirements and maintain accurate records in a busy service-based environment.

About Company

Hedland Hand Carwash is a professional car washing and automotive detailing business located in South Hedland, Western Australia. We provide a comprehensive range of vehicle cleaning and detailing services, including exterior and interior detailing, premium detailing packages, ceramic protection, polishing and specialised cleaning services.

Our services cater to a wide variety of vehicles, including sedans, SUVs and 4WDs, as well as commercial and heavy vehicles such as trucks, buses, caravans, road trains, dump trucks and mining vehicles. We also provide services for bulk vehicle and fleet detailing requirements.

Due to our ongoing business operations and administrative requirements, we are seeking an experienced and organised Office Manager to manage and coordinate the administrative functions and office resources of our business.

Work Type: Full time

Salary: $76000-85000

Job Publish: 08-09-2026

Job Expire: 08-10-2026

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