Hostel Manager

Job Title : Hostel Manager About the Client : City Groves is a boutique; upmarket student accommodation complex designed as a village style community. The property caters to middle and upper tier student and young professional residents seeking a safe, secure and luxurious living environment near QUT, RBWH and UQ Herston. City Groves requires a Hostel Manager to oversee the full operational, administrative and facilities management functions of the accommodation complex. This role is essential to maintaining the high standards expected of a premium student living environment and requires strong capability in cleaning operations, maintenance coordination and facility compliance, in addition to leadership and guest service responsibilities. Duties and responsibilities will include: • Plans, directs and coordinates the organisation, administration and daily operations of the accommodation complex • Maintains hygiene, safety, cleaning and maintenance standards, ensuring compliance with all regulatory requirements • Oversees cleaning and maintenance schedules, including rooms, common areas, grounds, and building facilities • Supervises, trains and manages staff, ensuring high performance and consistent service delivery • Plans budgets and authorises expenditure, ensuring efficient and cost effective operations • Keeps accurate administrative records, including occupancy, maintenance logs, compliance documentation and financial records • Exercises public relations and marketing responsibilities, promoting the accommodation and maintaining stakeholder relationships • Handles guest enquiries and complaints, ensuring professional resolution and high service standards • Coordinates contractors and trades for repairs, maintenance, safety checks and facility upgrades • Ensures the property remains clean, well maintained and guest ready at all times • Implements operational policies and procedures, including emergency response, WHS compliance and facility management protocols Skills and Experience: Diploma of Leadership and Management or equivalent industry experience • Minimum 3+ years’ experience in a management or leadership role within accommodation, hospitality or facilities based environments • Strong knowledge of cleaning operations, maintenance coordination, WHS compliance and facility standards • Strong leadership, organisational and staff management capability • Excellent communication, interpersonal and stakeholder management skills • Ability to manage guest enquiries and complaints professionally • Strong administrative, record keeping and compliance skills • Effective problem solving and decision making ability • Self motivated, able to work independently and take initiative • Ability to manage multiple priorities and meet operational requirements Salary : $78,000-$85,000 / year +superannuation