Guest Service Agent

JB KAKADU HOTEL PTY LTD

The iconic Kakadu Crocodile Hotel (JB Kakadu Hotel Pty Ltd ABN 86 692 273 591) located in the flagship town of Jabiru in the heart of Kakadu National Park is seeking a dynamic, passionate, and highly driven individual to take on the role of Guest Service Agent.

As a Guest Service Agent based in the heart of Kakadu National Park, you will play an integral role in creating memorable and personalised experiences for our guests against the breathtaking backdrop of this UNESCO World Heritage Site. This role offers a unique opportunity to combine your passion for hospitality and exceptional customer service with the awe-inspiring natural surroundings of Kakadu. The ideal candidate will bring a warm and professional approach, excellent communication skills, strong attention to detail, and a genuine passion for ensuring every guest feels welcomed, valued and well cared for throughout their stay.

Benefits

You will be given heavily discounted accommodation, a great salary, and the chance to live, work, and play in Australia's largest and world heritage-listed national park, having the unique opportunity to engage with and support the local community.

Task & responsibilities

Main Responsibilities: 

• Provide warm, professional and personalised service to guests throughout their stay, creating memorable experiences.
• Manage guest arrivals and departures, including check-in, check-out, reservations, payments and general enquiries.
• Provide accurate information about the property, local attractions, tours, activities and services available within Kakadu.
• Respond promptly and professionally to guest requests, feedback and concerns, ensuring issues are resolved effectively.
• Maintain accurate guest records and ensure all front office and administrative procedures are completed to a high standard.
• Liaise with Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience.
• Assist with tour bookings, transport arrangements, special requests and other concierge-style services as required.
• Maintain a professional and welcoming reception environment while ensuring company standards and procedures are followed.
• Support the wider team during busy periods and contribute positively to a friendly, collaborative workplace.
• Embrace the unique remote environment of Kakadu and share your enthusiasm for the destination with guests.

Qualification & experience

Qualifications: 

• Previous experience in a guest service, front office, reception is essential minimum 12 months.
• Strong customer service skills with a genuine passion for creating memorable guest experiences.
• Excellent communication, interpersonal and problem-solving skills.
• Professional, friendly and confident manner when interacting with guests.
• Strong attention to detail and the ability to manage multiple tasks in a busy environment.
• Basic computer skills and confidence using booking or hotel management systems.
• Ability to work flexible hours, including weekends, public holidays and varying shifts.
• A positive, adaptable and team-focused approach, with the ability to thrive in a remote environment.
• Your solid previous experience driving positive engagement and outcomes for Indigenous communities can maintain the positive relationship built with our community.

Work Type: Full time

Salary: $68000-78000

Job Publish: 14-09-2026

Job Expire: 14-10-2026

Apply on: Guest Service Agent Job here!

This job is brought to you by workinitiatives.com.au.