Customer Technical & Support Specialist

Redicase, part of Redbourne Business Services, provides specialised case management software to organisations across the health and community services sector. We are seeking a Customer Technical & Support Specialist to join the RediCase team in Chermside. This varied role combines software support, data analysis, testing and customer assistance, helping users get the most from RediCase systems and workflows. What you'll be doing Providing first and second-level software support via phone and email Troubleshooting system issues and guiding non-technical users Completing data analysis, reporting and quality assurance Designing reports, forms and pages within the case management system Monitoring and triaging software support requests Identifying bugs and opportunities for system improvements Testing new features and software changes Working with Business Analysts, Testers and Developers on product improvements