IT Support Engineer

IT Support Engineer (Level 2/3)

Your new company

Hays Technology is partnering with a well-established, boutique Managed Services Provider that delivers exceptional IT support and infrastructure services to a diverse client base across Western Australia.

Due to continued growth, we are seeking an experienced IT Support Engineer to join their close-knit team. This is an excellent opportunity for someone who enjoys working across multiple environments, solving technical challenges, and providing outstanding customer service.



Your new role

• Providing Level 2/3 technical support across a variety of client environments
• Supporting Microsoft 365, Windows Server, Active Directory and networking technologies
• Troubleshooting desktops, laptops, servers, printers and business applications
• Managing incidents, service requests and escalations
• Assisting with infrastructure upgrades, migrations and project work
• Building strong relationships with clients and delivering exceptional customer service

What you'll need to succeed

• Previous MSP (Managed Services Provider) experience is mandatory
• Strong experience supporting Microsoft technologies and end-user environments
• Experience with Microsoft 365, Azure, Windows Server and Active Directory
• Solid networking knowledge (switches, routers, firewalls, VPNs)
• Excellent communication and stakeholder management skills
• Current Australian working rights

What you'll get in return

• Competitive salary
• Company vehicle provided
• Ongoing training and certification support to help you grow your technical skills and career
• Genuine career progression opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Lovlin.Rashmi@Hays.com.au, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Please click here to apply.