Everyday Banking Coach (Contact Centre)
Howard RichardsListed 17 Sep 2026
Closes 17 Oct 2026
Join a Big 4 Bank as an Everyday Banking Coach. $47.47/hr + super, hybrid and build a long-term career!
- Start Date: 2nd November 2026
- $47.47 Per Hour Plus Super
- Temporary assignment with strong potential for permanency
- Hybrid working available after training and proficiency
- Monday to Friday Full Time Hours
- Operating hours between 8:00am and 8:00pm
- State public holidays required
- Location: Docklands, Melbourne
Launch your banking career with one of Australia's leading financial institutions.
Are you passionate about helping customers, having meaningful conversations and making a genuine difference to people's financial wellbeing? This is an exciting opportunity to join a Big 4 Bank as an Everyday Banking Coach, supporting customers through important financial decisions and helping them achieve positive financial outcomes.
With multiple opportunities available, we're seeking customer-focused individuals who enjoy building relationships, solving problems and guiding customers through complex conversations.
Your new company
You'll be joining a leading Australian bank committed to improving the financial wellbeing of its customers and communities.
The Everyday Banking Coach team plays a critical role in supporting customers with their everyday banking needs through personalised and meaningful conversations. You'll receive extensive training, ongoing coaching and genuine career development opportunities within one of Australia's most recognised financial institutions.
Your new role
As an Everyday Banking Coach, you'll support customers across a range of everyday banking products and services while delivering exceptional customer experiences.
Working within a dynamic contact centre environment, you'll assist customers with:
- Financial wellbeing conversations
- Opening accounts and term deposits
- Personal loan applications
- Credit card applications
- Customer identification and KYC requirements
- Managing customer applications from start to finish
- Digital banking education and support
- Inbound and outbound customer contact (no cold calling)
This is a highly conversational role where calls typically range between 25-30 minutes, allowing you to understand customer needs, identify suitable solutions and guide customers through important banking decisions.
What you'll need to succeed
We're looking for people with:
- Strong communication and customer service skills
- Emotional intelligence and empathy
- The ability to multitask across multiple systems
- Strong attention to detail and problem-solving skills
- Resilience in a fast-paced environment
- Confidence handling complex customer conversations
Ideal backgrounds include: Banking, contact centres, travel, hospitality, retail leadership, fast food management, reservations, membership sales and other customer-facing roles.
Banking experience is highly regarded but not essential. Candidates with Business, Commerce, Finance or Banking-related qualifications are also encouraged to apply.
What you'll get in return
- Comprehensive onboarding and training programme
- Ongoing coaching and professional development
- Hybrid working arrangements after training
- Genuine temp-to-perm opportunities
- Career development pathways within banking
- Supportive leadership and team environment
- Valuable experience with a Big 4 Bank
- A role focused on customer outcomes rather than transactional sales
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to howard.richards@hays.com.au, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Please click here to apply.