Store Manager (Retail)

About Us Homm Dessert at Heart is an Asian-inspired dessert café specialising in homemade treats prepared from scratch, including bingsu, gelato, shokupan and Thai tea-based desserts, made without artificial food colouring or preservatives. With multiple locations across Australia, we are dedicated to bringing people together through quality, freshly prepared desserts made using our own proprietary recipes. About the Role We are seeking an experienced and customer-focused Store Manager to oversee the day-to-day running of our Perth Vic Park store. The Store Manager will be responsible for managing the operational flow of the store, training staff and maintaining product quality, while organising and controlling all aspects of the store's retail operations. Key Duties and Responsibilities - Managing the operational flow of the store day to day, including deciding the daily dessert and beverage line-up, ingredient and stock quantities (e.g. shaved ice, gelato bases, Thai tea concentrate, shokupan) and rostered service standards so the store runs smoothly during peak and quiet periods - Liaising with suppliers to arrange the purchase of fresh and specialty ingredients, and working with the owners on seasonal menu additions, promotional pricing and everyday pricing across the menu - Building the store's local following through in-store promotions, social media content and community events, consistent with Homm's aim of bringing people together over dessert - Serving customers at the counter, recommending menu items to new customers, explaining ingredients (including for customers with dietary questions) and resolving customer feedback or complaints - Maintaining product quality by checking that every dessert leaving the store is made strictly to Homm's proprietary recipes, with consistent taste, texture and presentation, and free of artificial colours or preservatives - Reconciling the till at the end of each shift and keeping stock counts and wastage records for ingredients and packaging - Preparing and tracking the store's operating budget, including wage costs and ingredient spend, against daily and weekly sales targets - Training staff by recruiting, rostering and coaching kitchen and front-of-house team members in Homm's dessert preparation techniques, presentation standards and customer service approach - Keeping the store compliant with food safety and workplace health and safety obligations expected of a food and beverage retailer, including staff hygiene practices and safe equipment use Skills and Experience Required - An AQF Associate Degree, Advanced Diploma or Diploma in a relevant field - At least one year of relevant experience in retail or hospitality management - Demonstrated experience managing a retail or food/hospitality outlet, including staff supervision, stock control and financial record-keeping - Strong customer service, communication and leadership skills - Sound understanding of, or willingness to comply with, food safety and occupational health and safety requirements - Availability to work flexible hours, including weekends and public holidays, as required in a retail environment How to Apply Please email a resume and cover letter to homm.vicpark@gmail.com