Waiter/Cafe Workers

• Ensure every guests’ day is made a little brighter and we are offering a memorable experience through great interactions and impeccable service • Ensure wait times are kept to a minimum and guest expectations are met through speed of service and communication with all crew members • Ensure your product knowledge is always up to date and refreshed continually • Successfully promote and drive new products and marketing campaigns • Personalise service by learning guests’ names and orders, get to know our guests through personalised interactions • Always strive to improve and learn, continually working on your coffee knowledge and latte art skills • Always seek feedback from guests regarding their latest visit, ensure this is shared with the Café Manager and crew where relevant • Handle guest feedback swiftly and appropriately; remember to listen and acknowledge, escalate to your Franchisee/Café Manager where required • Create loyal guests through promoting and recommending our great loyalty program and app to all guests • Increase average transaction value though suggestive selling and recommending item that will complement all guest orders. Make their order great! • Successfully promote and drive new products and marketing campaigns creating customer awareness • Ensure all elements of the Jamaica Blue coffee procedures are followed during preparation • Ensure extractions is always between 25 – 30 seconds for a great tasting espresso, continually monitoring throughout the day • Always strive to have latte art on every cup • Ensure any equipment maintenance issues are swiftly communicated with Café Manager • Ensure all transactions are processed as per cash handling procedures • Present yourself in Jamaica Blue uniform and appropriate protective clothing at all times • Remember to assist your crew mates with their duties when support is required, this may mean tasks outside of your usual role