Express Claims Coordinator

Express Claims Coordinator | Permanent, Full-time | Brisbane CBD

Your new company

Your new company is a well-established organisation operating within the insurance repairs and property restoration sector. With a strong reputation for delivering high-quality residential insurance repair solutions, they are known for their customer-first approach, operational excellence and collaborative team culture. Due to continued growth, they are seeking an organised and customer-focused Express Claims Coordinator to join their Brisbane team based in the CBD.



Your new role

As an Express Claims Coordinator, you will be responsible for managing residential insurance claims through the assessment and pre-construction stages. Acting as a key point of contact for customers, insurers, trades and internal stakeholders, you will ensure claims progress efficiently while maintaining a high standard of customer service and communication.

Working within a fast-paced environment, you will coordinate multiple claims simultaneously, maintain accurate records and support positive outcomes for customers during the repair process.



Key responsibilities:

• Managing residential insurance claims throughout the assessment and pre-construction life cycle
• Coordinating assessment bookings, appointments and claim-related activities
• Providing customers with regular updates and responding to enquiries via phone and email
• Liaising with insurers, trades and internal teams to ensure timely claim progression
• Coordinating emergency make-safe works and urgent claim requirements when required
• Maintaining accurate claim records, documentation and correspondence across multiple systems
• Monitoring claim progress and proactively following up outstanding actions to minimise delays
• Applying insurer requirements, policies and procedures throughout the claims process
• Escalating complex matters and customer concerns where appropriate
• Supporting team KPIs through effective stakeholder engagement and claims coordination

What you'll need to succeed

To be successful in this role, you'll be a confident communicator with strong organisational skills and a genuine passion for customer service.



You will also bring:

• Previous experience within administration, customer service, coordination, insurance, retail or hospitality
• Experience managing multiple tasks and competing priorities in a fast-paced environment
• Strong communication skills with the ability to build rapport with diverse stakeholders
• Excellent attention to detail and a high level of accuracy when maintaining records and documentation
• Experience coordinating appointments, services, trades, technicians or field-based resources
• Strong computer literacy and the ability to navigate multiple systems simultaneously
• Proficiency in Microsoft Office, including Outlook, Word and Excel
• A proactive, solutions-focused approach to problem-solving
• Experience within insurance, construction, property restoration or trades-based industries will be highly regarded
• A current driving licence

What you'll get in return

In return, you'll join a supportive and growing organisation that values its people and provides opportunities for long-term career development.



Benefits include:

• Comprehensive training and onboarding program
• Clear pathways for career progression within a growing business
• Modern offices located in CBD
• Supportive leadership team and collaborative workplace culture
• Exposure to a fast-paced and rewarding industry
• Ongoing professional development and learning opportunities
• Employee recognition initiatives and team events
• The opportunity to make a genuine difference for customers during challenging circumstances

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Phoebe now on 0732433012.



If this job isn't quite right for you, but you are looking for a new position, please contact Phoebe for a confidential discussion on your career.

Please click here to apply.