Housekeeping Supervisor

Overview The Housekeeping Supervisor leads and coordinates Clean Stays' housekeeping operations across two property teams — Northern Beaches and Cairns City — ensuring guest-ready presentation standards are consistently met. The role supervises casual and part-time housekeeping staff, trains and mentors new employees, and reports through a matrix structure to the company's Director and Company Secretary. Key Duties Team Supervision & Coordination Supervise and coordinate daily activities of the housekeeping team across both the Northern Beaches and Cairns City portfolios. Allocate workloads and rosters across approximately 3–6 casual/part-time staff per team, including during peak season. Quality Control & Standards Conduct quality inspections of serviced properties against Clean Stays' guest-readiness checklist. Identify and resolve property presentation issues prior to guest arrival. Training & Mentoring Train new housekeeping staff on cleaning standards, safety procedures and guest-service expectations. Mentor new employees, working alongside the Administration Manager on onboarding. Guest Experience Standards Ensure all managed properties meet guest-readiness standards prior to check-in. Administration & Reporting Report property management and cleaning operations matters to Operations Director. Report stock, orders, timesheets, payroll hours and staffing issues to Administration Manager. Requirements Essential Criteria Demonstrated experience in a housekeeping supervisory or team-leader role. Strong attention to detail and quality standards. Ability to train and motivate a team across two concurrent property portfolios. Physical capacity to perform housekeeping duties. Effective written and verbal communication in English. Australian Driver's Licence. Desirable Criteria Experience in short-term or holiday accommodation. Formal hospitality or housekeeping qualification. Experience with property-management or task-scheduling software. Salary & Conditions Base Salary: $79,423.00 per annum, exclusive of superannuation Superannuation: 12% (current Superannuation Guarantee rate) Employment Type: Permanent, full-time Hours per week: 38 Location: Cairns / Far North Queensland (Northern Beaches & Cairns City) Award/Agreement: Hospitality Industry (General) Award 2020 (MA000009).