Application Support Analyst

Key Responsibilities: • Actively update, maintain, and monitor all aspects of application to provide uninterrupted support. • Experience in managing Web connect, Recs, Gems, STL Fetch and Matching Service. • Work with other support teams (EIA, DA/DBA, server teams) to ensure application is up and running without any hindrance. • Implement integration plans/scripts to validate that application changes meet technical specifications. • Responsible to troubleshoot/resolve incidents and business support item. • Participate in technical reviews at appropriate stages of development. • Perform application support tasks like- systems support, security reviews, & maintenance tasks. • Participate in production support/pager duty rotation including weekend and off-hour support coverage. • Installing new hardware, software, and networking systems. • Proposing simple and effective solutions. • Actively update, maintain, and monitor all aspects of application to provide uninterrupted support. • Good working knowledge in RP2.4 version or above. Technical Skills: • Having good knowledge in production support working experience in using technical skills, • Oracle DB - PL SQL/ SQL server RP2.4 version or above • Shell scripts • Unix • Control M scheduler • Application networking • Web UI or browser-based application Must-Have/Mandatory • Good analytical & troubleshooting skills • Ability to work under pressurized environments • Good communication (Oral, Verbal & Written) skills • Set of Technical skills mentioned above • Self-driven, proactive team player Good-to-Have/Desirable • Relevant certifications • ITIL/ production support background Interpersonal skills • Tools like Control M, ServiceNow, AppDynamics, Splunk, Excel