ICT Customer Support Officer

Pay: A$75,000.00-A$95,000.00 per year To expand our team, Cyber Computer Recycling and Disposal Pty Ltd is seeking a qualified ICT Customer Support Officer. The successful candidate will provide day-to-day technical support to employees, maintain computer systems and networks, troubleshoot hardware and software issues, and assist with the reliable operation of the organisation's ICT environment. Job Responsibilities: - Providing technical support to hardware, software and operating system problems. - Installing, configuring and maintaining computer hardware, software and peripheral equipment. - Diagnosing and resolving computer and network problems. - Assisting users with the operation and use of computer systems and applications. - Installing and configuring network and communication equipment. - Monitoring and maintaining computer systems and networks. - Maintaining records of equipment, faults, repairs and technical support activities. - Escalating complex technical problems to appropriate IT specialists. - Assisting with system upgrades, software installations and routine maintenance. - Providing advice and guidance to users regarding IT systems, applications and equipment. Job Type: Full-time, Permanent Benefits: Maternity leave Parental leave Visa sponsorship Work Location: In person