Tech Field Engineer - Cairns

Field Service Technician | Cairns | Permanant

Your new company

This established technology services provider supports a diverse customer base across Australia, delivering reliable on-site IT support and hardware maintenance services. Due to continued demand in the Cairns region, they are seeking a hands-on Field Service Technician to join their team.

Your new role

• Diagnosing and resolving laptop and desktop hardware faults
• Replacing motherboards, screens, keyboards, batteries, SSDs and memory
• Completing hardware diagnostics, BIOS updates and firmware upgrades
• Testing and validating repaired devices
• Managing assigned service calls, schedules, travel and parts inventory
• Completing service documentation accurately and on time
• Meeting agreed SLA targets
• Providing professional and customer-focused on-site support

What you'll need to succeed

• Previous experience in hardware repair, desktop support, field services or technical support
• Strong troubleshooting and fault-finding skills
• Hands-on experience replacing laptop and desktop components
• A good understanding of Windows operating systems
• Experience supporting Dell, Lenovo or similar OEM hardware
• Strong communication, customer service and documentation skills
• The ability to work independently and manage multiple service requests
• A current Australian driving licence
• The flexibility to travel throughout Cairns and surrounding areas

What you'll get in return

What you need to do now




If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Please click here to apply.