Customer Service Officer

Your New Company

Join a leading organisation within the automotive and fleet management sector, recognised for delivering exceptional customer service and a seamless vehicle delivery experience. Due to increased demand, multiple opportunities are available for Customer Experience Coordinators to join a supportive and collaborative team based in Pymble.

Your New Role

As a Customer Experience Coordinator, you will be responsible for supporting customers throughout the vehicle delivery process, ensuring a positive experience from order through to handover. Working in a fast-paced environment, you will liaise with customers, suppliers, and internal stakeholders while managing enquiries, coordinating service activities, and maintaining accurate records.

Key responsibilities include:

• Coordinating customer orders and vehicle delivery activities to ensure timely completion
• Providing proactive updates and exceptional customer service throughout the process
• Maintaining accurate customer records and documentation within internal systems
• Managing customer enquiries and complaints, ensuring prompt and professional resolution
• Liaising with internal departments and external suppliers to resolve issues and achieve positive outcomes
• Monitoring service milestones and ensuring key deadlines are met
• Processing documentation with a high level of accuracy and attention to detail
• Maintaining reports and tracking outstanding actions to ensure follow-up occurs within required timeframes
• Contributing to process improvements and service excellence initiatives

What You'll Need to Succeed

To be successful in this role, you will possess:

• Previous experience in customer service, administration, coordination, order management, or a similar role
• Excellent verbal and written communication skills
• Strong stakeholder management and relationship-building abilities
• High attention to detail and strong organisational skills
• The ability to manage competing priorities in a fast-paced environment
• A proactive and solutions-focused approach to problem solving
• Confidence communicating via phone and email with customers and suppliers
• Intermediate Microsoft Office skills
• A positive attitude and commitment to delivering outstanding customer experiences

What You'll Get in Return

• $36.81 per hour plus superannuation
• Immediate start available
• Monday to Friday, 8:30am - 5:00pm
• Free shuttle bus to and from Pymble Station
• Supportive and collaborative team culture
• Opportunity to further develop your customer service and coordination skills
• Exposure to a busy and dynamic vehicle deliveries environment
• Modern office facilities and a welcoming team environment

What You Need to Do Now

If you're interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV.

Applications are being reviewed immediately, so don't miss this opportunity to join a well-regarded organisation and build on your customer service and coordination experience.

Please click here to apply.