ICT Support and Test Engineer

Focus Global Pty Ltd

Position Title: ICT Support and Test Engineer

Employment Type: Full-Time, Permanent

Location: Level 10, 108 Lonsdale Street, Melbourne Vic 3000

Occupation: ICT Support Engineer / ICT Support and Test Engineer

Employer: AAAR INSTITUTE OF BUSINESS AND TECHNOLOGY trading asRansford College Pty Ltd.

ABN: 86 606 260 404 |

ACN: 606 260 404

Key Outcomes of the Position

The ICT Support and Test Engineer will be expected to contribute to:

• Reliable and continuous operation of the College's ICT environment;
• Timely resolution of technical incidents and system faults;
• Effective testing and implementation of ICT changes;
• Improved system performance, security and reliability;
• Accurate technical documentation and ICT asset management;
• Reduced disruption to academic and administrative operations; and
• Continuous improvement of the College's ICT infrastructure and support processes.

Benefits

• Full time Permanent opportunity
• Competitive salary package
• career growth
• Diverse ICT enviornment
• professional development
• collaborative work place
• Meaningful responsibility

Task & responsibilities

Key Duties and Responsibilities

• Analyse, diagnose and resolve complex hardware, software, network, system and application issues affecting users and business operations.
• Provide advanced technical support and troubleshooting for desktops, laptops, printers, servers, network equipment, operating systems and business applications.
• Investigate recurring ICT faults and system performance issues, identify root causes and implement appropriate corrective solutions.
• Install, configure, maintain and support computer hardware, operating systems, software applications and associated ICT infrastructure.
• Monitor ICT systems and networks to identify performance, availability, capacity and security issues.
• Assist with administration and maintenance of servers, networks, user accounts, access permissions, email systems and cloud-based services.
• Test new and modified ICT systems, applications, software releases and infrastructure changes before implementation.
• Develop and execute system and application test plans, test cases and testing procedures to identify errors, defects and performance issues.
• Document testing outcomes, technical faults and system defects and coordinate corrective action where required.
• Verify that repaired, upgraded or newly implemented systems operate correctly and meet operational requirements.
• Provide technical advice regarding ICT system improvements, upgrades and technology solutions.
• Assist with the implementation, integration and deployment of new ICT systems and applications.
• Maintain appropriate system configurations, technical documentation, asset records, troubleshooting procedures and support records.
• Apply appropriate backup, recovery, cybersecurity and access-control procedures to protect organisational information and ICT resources.
• Investigate security-related technical issues and escalate significant incidents where appropriate.
• Liaise with software vendors, telecommunications providers and external ICT service providers to resolve technical problems.
• Provide technical assistance and guidance to College staff regarding the effective use of ICT systems and applications.
• Prioritise and manage support requests and ensure technical issues are resolved within appropriate service timeframes.
• Participate in ICT projects, including system upgrades, infrastructure improvements, migrations and implementation of new technologies.
• Conduct regular system checks, preventative maintenance and performance reviews to improve ICT reliability.
• Recommend practical improvements to ICT infrastructure, systems, processes and technical support procedures.
• Ensure ICT activities comply with organisational policies, privacy requirements, cybersecurity practices and applicable regulatory requirements.

Qualification & experience

Skills and Competencies Required

The successful candidate should demonstrate:

• Strong knowledge of ICT systems, computer hardware, operating systems, networks and software applications.
• Advanced troubleshooting and technical problem-solving skills.
• Ability to diagnose complex system, network, hardware and software faults.
• Knowledge of system and application testing methodologies.
• Ability to prepare and execute test plans, test cases and technical testing procedures.
• Understanding of network configuration, connectivity, TCP/IP, DNS, DHCP and related technologies.
• Experience with user-account administration, permissions and access-control systems.
• Understanding of cloud-based platforms and modern ICT environments.
• Knowledge of cybersecurity principles, system security, backups and disaster-recovery practices.
• Ability to monitor system performance and identify technical risks and areas for improvement.
• Strong technical documentation and reporting skills.
• Ability to communicate technical information clearly to both technical and non-technical users.
• Strong organisational and time-management skills, including the ability to prioritise multiple technical issues.
• Ability to work independently while collaborating effectively with management, employees, vendors and external ICT providers.

Qualifications and Experience

The preferred candidate should possess a relevant tertiary qualification in Information Technology, Computer Science, Networking, Information Systems, Software Engineering or a closely related ICT discipline, together with relevant professional experience.

About Company

Our client Ransford College is an Australia-based, cutting–edge, accredited vocational education provider with campuses in Sydney, Melbourne and Adelaide.
They offer courses in Leadership, Bus...

Read more: https://workinitiatives.com.au/job/details?id=6441853