Logistics Driver & Professional Packer

The Logistics Driver & Professional Packer is a customer facing operational role responsible for the safe, timely, and professional pickup, delivery, and packaging of customer freight. The position ensures that all items — packed or unpacked — are collected, transported, and delivered within agreed timeframes, while maintaining PACK & SEND’s standards of safety, presentation, and customer service. The role also supports in store packing activities, ensuring items are prepared securely and compliantly for transport. Pick Up and Delivery • Review daily run sheet and whiteboard prior to commencing deliveries or pickups. • Conduct pre departure vehicle inspections and report any issues. • Safely load items using correct tie down and securing methods. • Transport, unload, and deliver freight in a manner that prevents damage, spoilage, or loss. • Follow all customer specific delivery instructions agreed prior to dispatch. • Maintain accurate documentation, including delivery signatures on Job Cards and Consignment Notes. • Adhere to scheduled routes and timeframes. • Navigate efficiently using approved map applications. • Select optimal routes considering traffic, construction, and other environmental factors. Safety • Follow best practice safety procedures during driving, loading, and unloading. • Immediately notify the Store Manager of any accidents, incidents, or hazards encountered while off site. Professional Packing • Follow PACK & SEND’s packing standards, guidelines, and approved methods. • Pack, weigh, measure, and label items for shipment or storage. • Use packing tools and materials correctly, including hand tools, adhesives, cushioning materials, and pallet jacks. • Maintain a clean, organised, and safe packing and warehouse area. Training • Complete all required e Learning modules, webinars, and competency based training. • Apply newly acquired skills to improve packing quality, customer service, and operational efficiency. Compliance & Safety • Apply PACK & SEND’s WH&S policies at all times. • Conduct duties in accordance with the PACK & SEND Code of Conduct, ensuring professionalism, brand integrity, and respectful customer interactions. • Follow all operational procedures, including freight handling, documentation, and customer communication standards. • Note: The above outlines minimum role requirements. Additional duties may be assigned at the discretion of the company. Position Qualifications, Skills and Professional Experience Qualifications • Completion of High School (Year 12 or equivalent). • Valid Australian Driver’s Licence. • Experience • Experience in a fast paced retail, logistics, or customer service environment. • Experience coordinating or supporting team activities (desirable). Skills • Strong analytical and problem solving skills. • High level of computer literacy, including Microsoft Office and Google Workspace. • Ability to follow structured processes and adapt to operational changes. • Attributes • Excellent written and verbal communication skills. Professional presentation and punctuality. • Self motivated, reliable, and committed to high standards of customer service. • Energetic, enthusiastic, and proactive. • Embraces change and continuous improvement. • Highly organised with strong prioritisation skills. What We Offer • A respected role within one of Australia’s most recognised logistics and packaging networks. • Competitive pay, consistent hours, and job security. • Full training across PACK & SEND’s industry leading packing standards and operational systems. • A positive, team focused environment where your contribution is genuinely valued. • Modern equipment, safe work practices, and a strong commitment to your wellbeing. • Clear pathways to develop your skills in logistics, customer service, and store operations. • Real variety — no two days are the same, with exposure to unique items, customers, and challenges. Employment Options • Part time and casual vacancies available, ideal for candidates seeking flexible work arrangements. • Flexible rostered hours, with shifts that can be tailored around study, secondary employment, or personal commitments. • Opportunities to increase hours during peak periods based on performance and business needs.