Emergency Medical Dispatch Support Officer - Pool (Multiple positions)

Emergency Medical Dispatch Support Officer - Pool (Multiple positions) Job no: 950519 Work type: Casual, Part time Located in: Adelaide CBD Categories: Emergency Services and Emergency Management Emergency Medical Dispatch Support Officer (Pool) SA Ambulance Service | Emergency Operations Centre | Multiple Positions Salary - EOC 1.1(probation): $75,456.00 (pro-rata) Salary - EOC 1.2 : $77,720.00 p.a. Casual - $37.88 Per Hour + 25% casual loading Mile End South - 5031 About the Role As an Emergency Medical Dispatch Support Officer (EMDSO), you will be the first point of contact for people calling 000 (Triple Zero) for an ambulance. You will support vulnerable South Australians during high-stress situations by: Answering emergency calls Assessing patient needs Providing guidance and support Helping determine the most appropriate care pathway This is a fast-paced, high-impact role where your communication skills and calm approach can make a real difference. Training & Development Full-time paid training for approximately 22 weeks On completion, transition to casual employment Gain a nationally recognised qualification: Certificate III in Ambulance Communications (HLT31020) - fully funded by SAAS What We're Looking For We're seeking people who can: Put patients first and communicate confidently with a wide range of people Stay calm and solve problems in high-pressure situations Show empathy and compassion for people in distress Build trust through clear and respectful communication, particularly over the phone Have strong communication skills (spoken and written) Act with professionalism, honesty, and confidentiality Ability to work 12 hours shift work across day and night shift You will also have: Experience managing competing priorities under pressure The ability to work effectively as part of a team Confidence using computers, including Microsoft Office Good knowledge of metropolitan Adelaide and regional South Australia SA Ambulance Service employees may be able to salary package everyday living expenses through Smart, helping you increase your take-home pay. Transition | Local Health Network and SA Ambulance | SA Gov Smart Appointment will be subject to a satisfactory Criminal History Check & Working with Children Check, and willingness to obtain or hold Current HLTAID011 (First Aid Certificate) Want to Learn More? Enquiries: HealthSAASRecruitment@sa.gov.au Applications Close: Sunday 7th February 2027 @ 11:55pm Job Ref: 950519 SA Ambulance Service supports flexible working and values a diverse workforce. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples. Emergency Medical Dispatch Support Officer [EMDSO] - Role Description v12.pdf 2026 - EMDSO FAQ.pdf 790719 Advertised: 08 Sep 2026 Cen. Australia Standard Time Applications close: 07 Feb 2027 Cen. Australia Daylight Time Apply now Refer a friend