Hostel Manager

Full-Time Hostel Manager – Wake Up Bondi, Bondi Beach NSW Wake Up Bondi, part of the well-established Millett Group, is a vibrant hostel located in the heart of Bondi Beach, NSW. The hostel provides accommodation and a welcoming social environment for domestic and international travellers. We are seeking a full-time Hostel Manager to oversee daily hostel operations, lead the team, maintain high service standards, and ensure an enjoyable and positive experience for guests. Why You’ll Love This Role: • Competitive salary: $75,000 – $85,000 per annum + superannuation (depending on experience) • Location: Bondi Beach, NSW • Work in a dynamic and fast-paced accommodation and hospitality environment • Lead and work alongside a diverse and supportive team • Opportunity for ongoing training, professional development, and career progression • Engage with guests from Australia and around the world Key Responsibilities: • Oversee the day-to-day operations of the hostel to ensure efficient and smooth service delivery • Manage, supervise, and coordinate hostel staff, including rostering, training, and performance management • Develop and implement operational policies and procedures to maintain service standards and improve operational efficiency • Monitor guest arrivals, departures, bookings, enquiries, and general accommodation operations • Handle guest enquiries, complaints, and feedback professionally and ensure issues are resolved promptly • Monitor budgets, revenue, operating expenses, and financial performance to support the profitability of the hostel • Coordinate social events, activities, and community initiatives to enhance the guest experience • Maintain a welcoming, safe, clean, and well-organised environment for guests and staff • Manage relationships with suppliers, contractors, and external service providers as required • Monitor staffing levels and operational requirements to ensure adequate coverage during busy periods • Ensure compliance with relevant workplace health and safety, accommodation, and hospitality requirements • Identify opportunities to improve guest satisfaction, operational efficiency, and overall hostel performance • Work collaboratively with management to implement business strategies and achieve operational objectives What We’re Looking For: • Relevant qualification in hospitality, accommodation management, business management, or a related field, or equivalent relevant experience • Minimum 1 years of relevant experience in hostel management, accommodation management, or a similar hospitality management role • Strong leadership and people-management skills, with the ability to supervise and motivate a diverse team • Excellent communication, customer service, and interpersonal skills • Experience with budgeting, financial monitoring, and operational cost control • Strong organisational and problem-solving skills • Ability to manage multiple priorities and work effectively in a fast-paced environment • Passion for hospitality, travel, tourism, and cultural exchange • Availability to work flexible hours, including weekends and public holidays How to Apply: 11 Recruitment is here to help you take the next step in your career! If this sounds like the role for you, apply now and let us help you join a team that values your skills and contribution. PARK0013