Technical Support Engineer

Pay: AU$70,000.00 – AU$90,000.00 per year Role Summary KSTAR is a leading global provider of solar inverters, energy storage systems, and EV charging solutions. Backed by over 30 years of experience, our operations span more than 100 countries and are powered by a team of over 4,300 professionals worldwide. Our dedicated team of over 700 R&D engineers drives innovation in inverter technology, data center solutions, and next-generation renewable energy systems. We cultivate a collaborative, dynamic, and forward-thinking work environment where talented professionals can thrive and realize their potential. Join us in powering a sustainable future. Responsibilities · Provide technical support for residential and commercial battery energy storage systems, hybrid inverters, solar PV systems and backup power solutions. · Diagnose and resolve inverter, battery, communication and system performance issues using technical documentation, monitoring data and fault records. · Support system configuration, commissioning, testing and ongoing performance optimisation. · Provide technical guidance to installers and customers on fault diagnosis, troubleshooting and corrective actions. · Assist with technical escalations and coordinate with internal engineering teams to resolve complex technical issues. · Review and interpret electrical drawings, single-line diagrams, product manuals and technical specifications to support troubleshooting and system implementation. · Provide technical support relating to battery management systems, energy management systems, metering, current transformers and communication protocols such as Modbus and RS485. · Support compliance with relevant Australian electrical standards, grid connection requirements and distribution network service provider processes. · Prepare technical service records and clearly communicate technical findings and recommended solutions to customers, installers and internal teams. · Work closely with sales and product teams to provide technical advice on customer enquiries and project-specific product suitability. About you Experience · At least 2 years of relevant engineering work experience. · Candidates must have relevant engineering work experience in both China and Australia. · Candidates must be able to use both Chinese and English as working languages. Skills and Competencies · Strong knowledge of residential and commercial battery energy storage systems, hybrid inverters, solar PV systems and backup power applications. · Ability to diagnose inverter, battery, communication and system performance faults using technical documentation, monitoring data and fault records. · Ability to support system configuration, commissioning, testing and ongoing performance optimisation. · Understanding of battery management systems, energy management systems, metering, current transformers and common communication protocols, including Modbus and RS485. · Ability to interpret electrical drawings, single-line diagrams, product manuals and technical specifications. · Working knowledge of Australian electrical standards, grid connection requirements and distribution network service provider processes relevant to inverter and battery installations. · Ability to guide installers and customers through fault isolation, corrective actions and technical escalations while observing electrical safety requirements. · Clear technical communication and documentation skills, including preparing service records and explaining findings to customers, installers and internal engineering teams. · Ability to work with sales and product teams on technical enquiries and project-specific product suitability. Relevant Qualifications · A Master’s degree or higher is required. For the candidate Full time contract (fixed, two-year contract) Please only apply if you have full working rights in Australia. No recruitment agencies please Work Location: Hybrid remote in Mulgrave VIC 3170