Hotel Duty Manager

voco Darwin Suites (owned by JH Group and is operated by IHG Hotels & Resorts) is a premium, apartment-style suite hotel located at 87 Mitchell Street in the heart of Darwin's city center, Australia. Opened in May 2026, it features 88 rooms and suites with kitchenettes or full kitchens, an outdoor pool, a fitness center, and the on-site restaurant. JH Group NT Pty Ltd is an Australian private company based in the Northern Territory (commonly tied to the restructured Halikos Group business interests) operating hospitality, accommodation, and property sectors in Darwin. IHG Hotels & Resorts is a global hospitality company, featuring popular brands like Holiday Inn, InterContinental, and Crowne Plaza. It operates over 7,000 hotels across more than 100 countries through franchising, managing, and owning properties. JH Group and IHG's partnership focused on expanding hospitality footprint not only in the Northern Territory but also in NSW, VIC, QLD, SA, WA. Hotel brands under this partnership are InterContinental - NSW, VIC, QLD, SA, WA; Kimpton - NSW, SA; Hotel Indigo NSW, VIC, QLD, SA; Crowne Plaza NSW, SA; Voco NSW, VIC, QLD; Holiday Inn NSW, VIC, WA; Holiday Inn Express - NSW, QLD, SA; Other brands: Six Senses, Regent, Vignette, Ruby, HuaLuxe, Iberostar, Even, Garner, Atwell Suites, StayBridge, and Candlewood Suites. voco Darwin Suites is seeking a proven and experienced DUTY MANAGER to join our team. As Duty Manager, you are responsible for overseeing the daily operations of the hotel, ensuring a seamless guest experience while maintaining high standards of service, safety, and operational efficiency. You will act as the senior leader on duty, providing support and guidance to all departments, managing guest interactions, resolving issues, and ensuring all operations align with IHG and voco brand standards. Key Responsibilities Guest Experience Deliver a warm, professional, and personalised guest experience in line with voco brand hallmarks Maintain a visible presence in the lobby and guest areas, engaging with guests and ensuring their needs are met Handle guest enquiries, requests, and feedback promptly and professionally Resolve guest concerns effectively, ensuring appropriate service recovery and follow-up where required Support VIP arrivals, special requests, and guest recognition initiatives Promote hotel facilities, services, and local experiences to enhance the guest stay Front Office Operations Oversee daily Front Office operations and ensure smooth shift execution Support Front Office team members with operational guidance, coaching, and decision-making Ensure accurate check-in and check-out procedures are followed in line with brand standards Monitor room availability, arrivals, departures, and room status updates within the PMS Ensure effective communication between Front Office and other hotel departments Assist with room allocation, upgrades, and operational decisions to maximise guest satisfaction and hotel performance Team Leadership & Support Act as the leader on duty, providing direction and support to team members across departments Conduct shift briefings and ensure clear communication of operational priorities Coach and mentor Front Office team members to improve service standards and performance Assist with training and onboarding of new team members Promote a positive workplace culture aligned with IHG values and voco brand standards Operations Management Monitor overall hotel operations and ensure service standards are maintained throughout the shift Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to resolve operational matters Monitor hotel occupancy, guest movements, and operational challenges Ensure accurate completion of daily reports, handover notes, and operational records Support revenue optimisation through effective room management and upselling opportunities Complete any other operational duties as directed by the Hotel Manager Safety & Security Ensure the safety and security of guests, team members, and the property at all times Respond appropriately to emergencies, incidents, and guest safety concerns Ensure compliance with fire, life safety, WHS, and security procedures Report and document incidents accurately and promptly Maintain awareness of potential risks and take proactive action to minimise issues Administrative Duties Manage daily communications, including emails, operational logs, and departmental updates Maintain accurate guest records, incident reports, and shift handover documentation Monitor PMS/POS systems to ensure accurate information and system updates Assist with financial controls, cash handling, and transaction accuracy Support completion of departmental audits and compliance requirements If your skills align with these responsibilities and you are interested in the position, please apply now. Salary: Between $70,000 and $80,000 per annum + Super