Customer Service Officer

Provide professional customer service and administrative support across Council operations, ensuring efficient service delivery and continuity within the Administration team. Key Responsibilities • Deliver high-quality frontline customer service and general administrative support to customers, staff, and stakeholders. • Act as the secondary trained officer for Department of Transport licensing services and assist with Customer Service Officer duties as required. • Coordinate and manage the administrative functions of the Three Springs Cemetery, including records, enquiries, and associated documentation. • Provide administrative support to external and remote officers, with a focus on Rates Administration and backup support for Ranger Services. • Coordinate the ordering and management of stationery and office supplies and assist in maintaining efficient administrative processes. • Provide backup support for library services, including circulation functions and library exchange activities, to ensure continuity of service during staff absences or peak periods. • Maintain accurate records, process correspondence, and contribute to the smooth day-to-day operation of Council's Administration team.