Retail Manager

Necron Pty. Ltd

Employer: Necron Pty. Ltd t/as Westpoint Growers

ABN: 85 050 058 930

Business: Grocery Store / Fruit & Vegetable Retailer

Position: Retail Manager

Nominated Occupation: Retail Manager (General) (ANZSCO Code: 142111)

Employment Type: Permanent, Full-time

Ordinary Hours: 38 hours per week

Salary Range: $75,000 - $85,000 per annum plus superannuation

Reports To: Owner / Director

Location: K1.01 & K1.03, 2.3 Westpoint Shopping Centre, 17 Patrick Street, Blacktown NSW 2148

Position Overview

We are seeking an experienced Retail Manager to manage and control the day-to-day operations of our grocery and fresh produce retail store on a permanent, full-time basis.

Reporting to the Owner / Director, the Retail Manager will be responsible for planning, organising and controlling store operations, managing staff and rosters, monitoring sales and profitability, managing stock and supplier relationships, maintaining customer service standards and ensuring compliance with food safety and workplace health and safety requirements.

The successful applicant will have strong retail management experience, sound commercial judgement and the ability to lead a diverse retail team in a busy grocery and fresh produce environment.

Benefits

Why Work With Us

• Permanent, full-time employment.
• Competitive salary plus superannuation.
• Opportunity to manage an established grocery and fresh produce retail business.
• Diverse and experienced retail team.
• Hands-on management role with responsibility across store operations, staff, stock, suppliers and customer service.
• Opportunity to contribute directly to the continued growth and performance of the business.

Task & responsibilities

Key Responsibilities

The main responsibilities will include, but are not limited to:

Store Operations

• Plan, organise and control the day-to-day operations of the grocery and fresh produce retail store.
• Ensure the store operates efficiently and in accordance with business objectives, operating procedures and customer service standards.
• Determine appropriate product range, stock levels and service standards based on customer demand and business requirements.
• Maintain high standards of store presentation, cleanliness, merchandising and security.
• Identify opportunities to improve store efficiency, sales performance and customer satisfaction.
• Monitor key performance indicators and implement appropriate operational improvements.

Stock, Purchasing and Supplier Management

• Manage inventory levels to ensure sufficient stock is available while minimising excess stock, spoilage and wastage.
• Determine stock requirements and coordinate purchasing activities.
• Maintain relationships with suppliers and wholesalers.
• Negotiate with suppliers regarding product availability, pricing, quality and delivery schedules.
• Monitor the quality and freshness of fruit, vegetables, groceries and other retail products.
• Ensure appropriate stock rotation and storage procedures are followed.
• Maintain accurate stock and inventory records.
• Coordinate and review stocktakes as required.

Sales, Pricing and Financial Performance

• Monitor daily and periodic sales performance.
• Analyse sales trends and customer purchasing patterns.
• Monitor pricing, gross profit margins, operating costs and overall store profitability.
• Assist with preparing and monitoring store budgets and financial targets.
• Prepare operational, sales and financial reports for the Owner / Director.
• Review product performance and make recommendations regarding pricing, stock range and promotional activity.
• Oversee cash-handling procedures, banking and end-of-day reconciliations.

Staff Management

• Supervise, lead and motivate retail employees.
• Allocate duties and monitor staff performance during daily store operations.
• Prepare staff rosters and ensure appropriate staffing levels are maintained.
• Assist with recruitment, induction and training of retail employees.
• Provide coaching, guidance and performance feedback to staff.
• Ensure employees comply with workplace procedures, customer service standards and safety requirements.
• Address operational or staff-performance issues and report significant matters to the Owner / Director.

Customer Service

• Maintain high standards of customer service across the store.
• Respond to customer enquiries, requests and complaints in a professional and timely manner.
• Ensure staff provide accurate product information and courteous service.
• Monitor customer feedback and identify opportunities to improve the customer experience.
• Build and maintain positive relationships with regular customers and the local community.

Merchandising and Promotions

• Plan and implement product displays and merchandising activities.
• Ensure products are presented attractively and priced accurately.
• Coordinate promotional displays, specials and in-store marketing activities.
• Review the effectiveness of promotions and make recommendations to improve sales.
• Ensure fresh produce is displayed in a manner that maintains quality, freshness and visual appeal.

Compliance, Food Safety and WHS

• Ensure compliance with applicable food safety legislation and procedures.
• Maintain appropriate standards for the handling, storage and display of fresh produce and grocery products.
• Ensure compliance with Work Health and Safety requirements and company policies.
• Identify and address workplace hazards and operational risks.
• Ensure staff follow appropriate safety, hygiene and security procedures.
• Maintain accurate ope...
  
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