Part-Time 40% Experienced Medical Receptionist at Leichhardt (NSW)

About Us:

Work for a growing multicultural specialist practice located at the heard of Leichhardt. Founded in 1990 by a pioneering surgeon, our practice has supported generations of Inner West families with trusted, evidence-based care. Over the decades, we've cared for more than 25,000 patients and delivered more than 10,000 surgeries. Our new purpose-built, state-of-the-art facility reflects the values that have guided us from the start: Clinical excellence, Compassion, Community, Collaboration, Continuous Improvement.

Key Responsibilities:

• Patient Coordination: Act as the primary point of contact for patients, managing arrivals and departures within established practice routines.
• Scheduling: Manage the telephone system and patient bookings, demonstrating sound communication and interpersonal skills.
• Billing: Process patient payments and perform basic arithmetic tasks related to daily reconciliation.
• Workflow Prioritisation: Independently prioritise daily administrative tasks to ensure the smooth operation of the clinic.
• Clerical Support: Undertake a range of basic clerical functions, including scanning, filing, and data entry, following existing practice methods and procedures.

Requirements & Skills:

• Experience: Minimum of 3 years of customer-facing experience is required. Experience in a medical or hospitality environment is preferred.
• Communication: Excellent English verbal and written communication skills to effectively liaise with patients and clinical staff. Additional languages are a plus.
• Autonomy: Ability to work under limited supervision, either individually or as part of the administration team. Experience with Xestro practice management is a plus.
• Technical Skills: Proficiency in basic office software and the ability to learn medical-specific software programs.