Home Loan Servicing Consultant (Contact Centre)

DOCKLANDS VIC 3008Full time

Listed 9 Oct 2026

Closes 7 Nov 2026

Home Loan Servicing Consultant (Contact Centre) | Docklands | $47.47/hr + Super | Hybrid | 12 Month Temp

Join a Big 4 Bank as a Home Loan Servicing Consultant. $47.47/hr + super, hybrid working and genuine long-term career opportunities.

Start Date: 16th November 2026
$47.47 Per Hour Plus Super
Temporary 12-month assignment with strong potential for permanency
Hybrid working available once training is completed and proficiency is achieved
Monday to Friday Full Time Hours
Rotating roster between 8:00am and 7:00pm
State public holidays required
Location: Docklands, Melbourne

Build your career with one of Australia's leading financial institutions while helping customers manage one of their most important financial commitments.

We are seeking customer-focused individuals who enjoy problem-solving, building relationships and delivering exceptional customer experiences. This is an opportunity to join a highly supportive team dedicated to assisting customers with their home loan servicing needs.

Your new company

You'll be joining a leading Australian bank committed to supporting the financial wellbeing of its customers and communities.

The Home Loan Servicing team plays a critical role in assisting customers with a wide range of home loan enquiries and servicing requests. You'll receive extensive training, ongoing coaching and genuine career development opportunities within one of Australia's most recognised financial institutions.

Your new role

As a Home Loan Servicing Consultant, you'll be responsible for supporting customers with a variety of home loan and credit card servicing enquiries while delivering a positive and seamless customer experience.

Working in a fast-paced contact centre environment, you'll assist customers with:

Home loan servicing and account maintenance requests
Interest rate enquiries
Redraw and withdrawal requests
Loan management and account updates
Credit card servicing enquiries
Complex customer situations requiring investigation and problem-solving
General account support and customer guidance

This is a customer service-focused role with calls centred on helping customers manage their existing banking products rather than sales activities.

You can expect to handle approximately 30-50 inbound calls per day, working across multiple systems while maintaining a high standard of customer care and attention to detail.

What you'll need to succeed

We're looking for people with:

Strong customer service experience
Excellent communication and rapport-building skills
High attention to detail and the ability to multitask across multiple systems
Strong problem-solving capabilities
Resilience in a fast-paced environment
Confidence handling increasingly complex customer enquiries

Banking experience is highly regarded but not essential. Personality, attitude and customer focus are considered just as important as industry experience.

What you'll get in return

Comprehensive onboarding and training programme
Ongoing coaching and professional development
Hybrid working arrangements once proficient
Genuine temp-to-perm opportunities
Career development pathways within banking
Supportive leadership and team environment
Valuable experience with a Big 4 Bank
A role focused on customer outcomes and problem-solving

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to howard.richards@hays.com.au, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Please click here to apply.