Hotel Duty Manager

NOW HIRING: Hotel Duty Manager Full Time | Salary: $80,000 per year Roebuck Bay Hotel – Broome, WA The Roebuck Bay Hotel is seeking an experienced, proactive, and service-driven Hotel Duty Manager to join our leadership team. This is a full-time role suited to someone who thrives in a fast-paced hospitality environment and is committed to delivering exceptional guest experiences. The Hotel Duty Manager plays a key role in overseeing daily accommodation operations, leading the Hotel Services Team, supporting financial performance, and ensuring the continued excellence of our guest offering. About the Role As a Hotel Duty Manager, you will: • Oversee the day-to-day operations of the hotel and ensure all standards, procedures, and service expectations are upheld. • Support the financial performance of accommodation areas, including budgeting, cost control, and identifying opportunities for revenue improvement. • Lead and mentor the Hotel Services Team, ensuring training, performance, and service delivery align with expectations. • Manage customer experience outcomes, resolve complex guest issues, and drive continuous improvement initiatives. • Maintain and update online content, loyalty programs, and promotional activities in collaboration with Marketing and Events. • Conduct inspections, uphold quality standards, and ensure the cleanliness and maintenance of all guest areas. • Ensure compliance with safety, WHS obligations, emergency readiness, and regulatory standards. • Monitor security procedures and assist in emergency management responses. • Report on departmental performance, guest satisfaction, occupancy trends, and operational improvements. Skills and Experience We are seeking someone who has: • Experience in hotel, motel, or accommodation management (Front Office experience highly regarded). • Strong leadership and communication skills. • Excellent organisational and time management abilities. • The ability to make confident decisions under pressure. • Proficiency in property management systems and operational reporting. Qualifications • Diploma of Hospitality Management or relevant industry experience (preferred). • Current unrestricted C-Class Driver’s Licence. • Strong working knowledge of safety, compliance, and accommodation operations. What We Offer • A full-time management role within one of Broome’s most iconic hospitality venues. • A salary of $80,000 per year. • A supportive, collaborative leadership environment. • Opportunities for growth, training, and professional development. • The chance to contribute to continuous improvement and guest excellence. How to Apply Please send your resume and a brief cover letter outlining your suitability to: hr@roebuckbayhotel.com.au Subject: Hotel Duty Manager Application