Systems Analyst-261112

Designation / Job title : Systems Analyst-261112 Primary or Mandatory skills :- • ServiceNow Development & Administrator. • ServiceNow ITSM, ITOM, CMDB, ITAM and Service portal modules. Good to have skills : • ServiceNow Certified System Administrator (CSA). • ServiceNow Certified Application Developer (CAD). • ITIL Foundations. Detailed Job description : - • A Qualified IT Professional with 11+ years of experience with as a Technical Consultation & Management. • Experience with ServiceNow ITSM, ITOM, CMDB, ITAM and Service portal modules. • Experience in working on the ITIL Process Configuration like Incident, Problem, Change Management, Service Catalog, Knowledge configured and Reports in ServiceNow. • Developed and customized ServiceNow modules to align with ITIL best practices and organizational requirements. • Extensive experience in implementation of Service Catalogs, Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts in ServiceNow. • Collaborated with cross-functional teams, including IT operations, development, and business stakeholders, to gather requirements, define solution architectures, and deliver high-quality ServiceNow implementations. • ServiceNow Certified System Administrator (CSA) & ServiceNow Certified Application Developer (CAD).