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Business Analyst with Complaints/Estates

XPT Software Australia Pty
Sydney, NSWFull time

Listed 17 Sep 2026

  1. Snr BA Complaints (Business Analyst responsible for evaluating downstream impacts of UNITE transformation initiatives to the Complaints business in Customer Production and Support. Defines business requirements, supports Agile delivery teams, and drives business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities).


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