Customer Service Consultants

02nd September, 2026

• Customer Service Consultants (Contact Centre) - multiple roles available
• Based onsite 5days in Milton QLD - one train stop from Brisbane CBD
• Brand new team - Exclusive roles with WorkTrybe + Sumo Energy
• Paying $60K+Super - Permanent opportunity - grow your career in nurturing, fun environment
• Full time roles - 7.30am-6pm rotating roster, Monday-Friday

Be part of something new. Help rebuild a brand. Grow your career.

WorkTrybe have been partnering exclusively with Sumo Energy as they establish a brand new Queensland contact centre team. This is your chance to join a growing team of enthusiastic individuals, shape the culture and build your career in a business that's going through a major transformation.


The Role

As a Customer Service Consultant, you'll be the voice of Sumo Energy helping customers with a wide range of enquiries while delivering an experience that actually feels human.

This is a high-volume inbound contact centre role (50-100 calls per day), where quality, empathy and attention to detail matter.

• Handling inbound customer enquiries across billing, payments and accounts
• Updating plans, tariffs & account details
• Navigating multiple systems and maintaining accurate notes (critical!)
• Managing conversations in line with strict energy industry compliance
• Identifying when to escalate (e.g. safety concerns like gas leaks)
• Taking the extra time to ensure customers feel heard and supported

What we're looking for

• Strong customer service mindset - friendly, empathetic and solutions-focused
• Experience in a call centre or customer-facing role (entry-level considered)
• Excellent communication & listening skills
• Ability to learn systems quickly and work across multiple screens
• High attention to detail, especially with note-taking and compliance
• A proactive attitude - willing to learn, improve and grow
• Comfortable working in a regulated environment

Energy experience is not required - full training provided

Shifts & Salary

• $60,000 + Super
• Monday-Friday rotating roster between 7:30am - 6:00pm to service customers across Australia
• 37.5 hours per week

Why join Sumo Energy?

Sumo Energy is rebuilding with new leadership, fresh direction and a clear goal: deliver better outcomes for customers and create a workplace people genuinely enjoy.

You'll be joining a team where:

• Leadership is hands-on and supportive
• The environment feels like a startup within an established business
• There's real opportunity to progress and shape your career

Ready to be part of the rebuild?

If you're looking for more than "just another call centre job" - and want to be part of something you can actually influence - we'd love to hear from you.

*Full working rights are required for this role.