Oracle Cloud Support

Key Responsibilities

• Provide L2/L3 functional support for Oracle HCM Cloud applications.
  
• Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines.
  
• Perform impact assessment, configuration changes, testing, and deployment of approved enhancements.
  
• Support Oracle quarterly release analysis, regression testing, and production deployment activities.
  
• Conduct root cause analysis for recurring issues and recommend permanent solutions.
  
• Collaborate with business users, HR stakeholders, and technical teams to ensure seamless service delivery.
  
• Prepare operational reports, service metrics, and governance updates.
  
• Identify opportunities for automation, process improvements, and service optimization.
  
• Participate in knowledge management activities and maintain support documentation.
  

Required Skills

• Strong experience in Oracle HCM Cloud Application Support and Maintenance.
  
• Good understanding of Incident, Problem, Change, and Service Request Management processes.
  
• Experience working in AMS/Managed Services environments with SLA-driven support.
  
• Strong troubleshooting, analytical, and stakeholder management skills.
  
• Experience in testing, release management, and quarterly patch validation.
  
• Excellent communication and documentation skills.