Service Desk Officer

Service Desk Officer | 2-Month Contract Initially | Based in Victor Harbour

Your new company 
We’re looking for a Service Desk Officer to provide responsive, customer-focused IT support within a professional environment based in Victor Harbor. 
Your new role 
This role would suit someone who enjoys working with people, troubleshooting day-to-day technology issues and delivering a positive experience for end users.
What you’ll be doing:

• Providing Level 1 and general IT support to users
• Troubleshooting hardware, software and Microsoft 365 issues
• Supporting users across Outlook, Teams, OneDrive and other M365 applications
• Assisting with user accounts, access and basic administration
• Logging, managing and resolving service desk requests
• Escalating more complex technical issues when required
• Providing clear and friendly support to users with varying levels of technical knowledge
• Maintaining accurate documentation and ticket updates

What you'll need to succeed 

Previous experience in a Service Desk, Help Desk or IT Support role

Strong hands-on experience with Microsoft 365

Excellent customer service and communication skills

Good troubleshooting and problem-solving ability

Ability to explain technical issues in simple, easy-to-understand language

A proactive and approachable attitude

Ability to work effectively both independently and as part of a team

What you need to do now 
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on (08) 7221 4181 or ravindu.tharuka@hays.com.au for further information.  At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.  If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.#3020805