ICT Customer Support

Job Title: ICT Customer Support

Salary: 60-65K AUD

Location - Alice Springs, Northern Territory, Australia.

Tasks and Responsibilities:

·        determining software and hardware requirements to provide solutions to problems

·        responding to inquiries about software and hardware problems

·        adapting existing programs to meet users' requirements

·        installing and downloading appropriate software

·        ensuring efficient use of applications and equipment

·        implementing computer networks

·        designing and maintaining websites

·        repairing and replacing peripheral equipment such as terminals, printers and modems

·        may work in a call centre

Requirements

·        AQF Associate Degree, Advanced Diploma or Diploma

·        At least three years of relevant experience and/or relevant vendor certification

·        Experience in telephone-based IT Support/operations

·        Strong communication and customer service skill

·        Relevant Industry certifications would be highly regarded

·        Ability to resolve issues as they arise and provide effective solutions

Benefits

·        Employer Sponsored Visa.

·        Permanent Residency (PR) pathway after 3 years of employment.