Customer Experience Coordinator - Knockdown Rebuild

15th September, 2026

We are currently recruiting for an experienced Customer Experience Coordinator to join a well-established residential building business within the Knockdown Rebuild (KDR) space.

About the role

You will act as a key point of contact for customers throughout their build journey, ensuring they feel informed, supported and confident at every stage.

Your responsibilities will include:

• Building strong and trusted relationships with KDR customers
• Providing regular and clear updates throughout the building journey
• Responding to customer enquiries in a timely and professional manner
• Managing customer concerns with empathy, confidence and professionalism
• Liaising with internal teams to obtain accurate updates for clients
• Setting clear expectations and keeping customers informed throughout the process
• Delivering a consistently high level of customer service from start to finish

About you

To be successful in this role, you will ideally have:

• Previous customer experience within the Knockdown Rebuild space
• Strong knowledge of the residential building customer journey
• Excellent verbal and written communication skills
• Strong relationship-building and interpersonal skills
• Confidence managing customer expectations and difficult conversations
• A proactive and solutions-focused approach
• Genuine passion for delivering an exceptional customer experience

What’s on offer

• Opportunity to join an established residential building business
• Work within a dedicated KDR environment
• Supportive and collaborative team
• Melbourne-based position
• Strong opportunity for career development within residential construction

If you have experience supporting customers through the Knockdown Rebuild journey and pride yourself on delivering exceptional service, we would love to hear from you.

Apply now for a confidential discussion