Servicenow ITOM SME

Mandatory Skills

• ServiceNow ITOM
  
• Discovery (including Cloud Discovery) – Must have
  
• Service Mapping (Tag-based Service Mapping)- Must Have
  
• Event Management
  
• CMDB implementation, governance, and maintenance
  
• Common Service Data Model (CSDM)
  
• Strong stakeholder management and communication skills
  
• Hands-on experience in implementing and supporting ServiceNow ITOM solutions
  

Good to Have

• Vulnerability Response (VR)
  
• ServiceNow Security Operations experience
  

Certifications

• ServiceNow Certified System Administrator (CSA) – Mandatory
  
• Certified Implementation Specialist (CIS) – Preferred
  

Candidate Profile

The ideal candidate should have:

• Strong hands-on experience in ServiceNow ITOM implementation and support
  
• Expertise in CMDB health, governance, and CSDM adoption
  
• Experience with Discovery, Service Mapping, and Event Management
  
• Ability to engage effectively with both business and technical stakeholders
  
• Proven track record of delivering high-quality outcomes in enterprise ServiceNow environments