Supporter Engagement Lead

Job description

Troocoo is proud to be exclusively partnering with a well-regarded and purpose-led not-for-profit organisation to appoint a Supporter Engagement Lead. This is an opportunity to join an organisation with a strong community presence, a passionate and committed team, and a mission that resonates deeply with supporters across Queensland.

This is a unique opportunity for an experienced fundraising, philanthropy or donor engagement professional who enjoys balancing strategy, leadership and hands-on relationship management while connecting supporters to a purpose-driven cause.

About the role:
As the Supporter Engagement Lead, you will play a key role in strengthening donor relationships, growing philanthropic support and delivering engagement initiatives that create long-term impact.

• Lead and deliver supporter engagement strategies that drive donor retention, revenue growth and long-term supporter relationships.
• Provide leadership, mentoring and development to a small and dedicated team.
• Manage and grow a portfolio of high-value donors, supporters and philanthropic stakeholders.
• Identify, cultivate and steward major gift, bequest and individual giving opportunities.
• Develop personalised engagement and recognition initiatives that enhance the supporter experience.
• Lead fundraising campaigns and supporter engagement activities in partnership with internal teams.
• Build strong relationships with internal stakeholders to bring supporter impact stories to life.
• Represent the organisation at supporter, fundraising and community events.
• Maintain accurate donor records and contribute to reporting, forecasting and strategic planning.
• Stay ahead of emerging trends and best practice in philanthropy, fundraising and supporter engagement.

About you:
You are an experienced relationship builder with a passion for creating meaningful supporter experiences and developing long-term donor relationships.

• Demonstrated experience within fundraising, donor engagement, philanthropy or supporter relations.
• Proven experience leading, mentoring or developing team members.
• Experience managing and growing relationships with donors or key stakeholders.
• A track record of delivering fundraising, engagement or revenue growth outcomes.
• Strong communication, influencing and relationship-building skills.
• Experience developing and implementing engagement or stewardship strategies.
• Previous leadership experience or the ability to coach and develop team members.
• Strong organisational skills and the ability to manage competing priorities.
• Experience using CRM systems and leveraging data to inform decision making.

What’s in it for you?

• Join a respected organisation with a strong mission and genuine community impact.
• Flexible working arrangements, including hybrid working options.
• Access to novated leasing and additional employee benefits.
• A supportive, collaborative and values-driven culture.
• The opportunity to see the impact of your work firsthand.
• Build meaningful relationships with supporters who are invested in creating positive change.

How to Apply
If you're an experienced fundraising, philanthropy, donor engagement or supporter relations professional looking for an opportunity where you can make a genuine impact through both leadership and relationship-building, we'd love to hear from you.

Please apply directly or reach out for a confidential discussion.

Ariana Tesese
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