Customer Service Officer

Our client is seeking an organised and proactive Customer Service and People & Culture Administration Officer to join its aged-care centre.

This temporary role offers 30 hours across four days per week, split between reception, People & Culture administration, and volunteer coordination. It’s an ideal opportunity for an experienced administrator who enjoys variety and working with people.

What you’ll be doing:

• Welcoming residents, families, visitors, volunteers, and contractors
• Managing reception and front-desk activities
• Providing general administrative support
• Coordinating employee onboarding and offboarding
• Maintaining employee records, HR registers, and personnel files
• Coordinating volunteer schedules, onboarding, and administration
• Supporting People & Culture projects and departmental activities
• Handling employee information accurately and confidentially

What you’ll need:

• Previous reception, customer service, or general administration experience
• High-level administration and organisational skills
• Strong attention to detail and data-entry accuracy
• Excellent communication and interpersonal skills
• Confidence working with confidential and sensitive information
• Previous experience in aged care, healthcare, NDIS, community services, or another highly regulated environment would be advantageous
• Full, unrestricted Australian working rights

What’s in it for you:

• A four-day working week totalling 30 hours
• The potential to transition into a permanent position
• The opportunity to support employees, residents, families, and volunteers
• A welcoming aged-care environment guided by the values of Accountability, Integrity, Care, and Encouragement

How to apply:

To complete your application for this position, please click the “APPLY” button. Online applications are preferred; however, for a confidential enquiry, please call 08 9221 8122.

Applicants must have full, unrestricted Australian working rights to be considered for this position.