Senior Claims Consultant

POSITION ACCOUNTABILITIES

• Maximise recovery outcomes by proactively managing an allocated caseload of recovery claims.

• Initiate proactive outbound calls/contact to customers and third parties to investigate and progress recovery claims including negotiating favourable settlements.

• Identify and assess first-line risks, including vulnerabilities and potential financial hardship, within recovery claims.

• Provide exceptional service to customers and third parties, effectively managing inbound queries related to recovery claims.

• Accurately identify and determine the most appropriate resolution path for each recovery claim.

EXPERIENCE

Secondary Hiring Leader - - Jamie Troy Derooy

• Customer service experience

• Debt recovery experience

• Well grounded negotiation skills

• Strong understanding of liability and Australian road rules.

• Motor claims insurance experience

• Good understanding of the legislative, regulatory and compliance obligations.

• Good understanding of the litigation process including quantum and state requirements.

SKILLS

• Excellent verbal and written communication skills

• Persistence and resilience in challenging conversations

• Share a passion for achieving results in a Fast paced target driven environment

• Willingness to learn and take feedback for continuous growth

• Thrives in a collaborative team environment

• Strong attention to detail

• Adaptable to changes in processes and environment

• Ability to prioritise tasks effectively and manage multiple responsibilities concurrently