UAT Test Manager

Minimum Years of Experience: 10+ years

·         Strong understanding of UAT methodologies, business process validation, and acceptance criteria.
·         Proficient in test case design, traceability to business requirements, and defect lifecycle management.
·         Excellent stakeholder management and communication—able to align business, product, and engineering.
·         Ability to plan and run structured UAT cycles under tight timelines, with clear status reporting.
·         Proven experience with Azure DevOps Work Items and Boards
·         Familiarity with test automation strategies for CX and performance/volume testing for calls.
·         Experience with contact center platforms (Contact Centre (CCaaS) and Copilot Service Workspace (CSW)) and telephony concepts (IVR)
 
Nice to Have Skills:
·         Prior experience in insurance domain is a plus.